VIP bonus at Crazy Vegas Casino

[roko1979]

I'm new here. Welcome all members

Hello, my name is Gregory, I come from Poland, and more specifically of Warsaw. I register here due to a very unpleasant situation with casino Crazy Vegas, something like that happened to me the first time .
I have, unfortunately, less and less hope that the matter will be resolved by them in an honorable way. I can’t believe what is happening there, is pure abstraction.
Continue to describe the situation in other time I write only one of many interesting thing. Financial Team at Crazy Vegas can’t count, who can’t count, I still don’t believe…
It started with the fact that not paid me my winnings, one of the reasons (there were 5 different and different each time) was required wagering , received a 50 euro a special bonus for VIPs (for vip and limit payment ?!!) the required turnover was X50, and I turned the bonus 1470 times, but apparently did not do it ... this kind of thing is a lot more, to all I have documentation ..

 

[Nifty29]

Welcome roco

Crazy Vegas are a reputable casino. I'm surprised to hear you're having problems.

Just to clarify....50x wagering means 50x $50 = $2500....you mentioned 1470? Also, not all games count towards this wagering.

Is there a polish member who could assist? It look like there is a language barrier here.

 

[roko1979]

Welcome roco

Crazy Vegas are a reputable casino. I'm surprised to hear you're having problems.

Just to clarify....50x wagering means 50x $50 = $2500....you mentioned 1470? Also, not all games count towards this wagering.

Is there a polish member who could assist? It look like there is a language barrier here.

I wager my bonus exactly 1473,7462X not 50
Total sum of wagering 73687,31 not 2500

Support try teach me new mathematics.

It is microgamin so wagering count is very easy - my account - reedeme my loyalty points - statemnets - details - i you can see ho w it easy

Do you know any Vip palyer at Vegas Partner Lounge, i'd like to know that vip players have a limited withdrawall - i think that is not possible, and try to cheat me

 

[Nifty29]

I wager my bonus exactly 1473,7462X not 50
Total sum of wagering 73687,31 not 2500

Support try teach me new mathematics.

It is microgamin so wagering count is very easy - my account - reedeme my loyalty points - statemnets - details - i you can see ho w it easy

Do you know any Vip palyer at Vegas Partner Lounge, i'd like to know that vip players have a limited withdrawall - i think that is not possible, and try to cheat me

Let me guess...you played blackjack? If so, you would be required to wager $125000,00 to cashin, as it counts 2%.

If not, then please tell us what the game was.

Also, the terms regarding no deposit bonuses are very clear:

5.5.2 Because NO purchase is required, and the winnings returned could be sizable, the total winnings on all NO-DEPOSIT bonuses are limited to $200/£100/€150 maximum. Should the Player win in excess of $200/£100/€150 the excess will be removed from the Players account before fulfilling the cash-in

It says ALL ND bonuses.....so that would be including VIP bonuses, and in fact VIP bonuses are referred to along with general free chips etc in other parts of the terms. Even still, it says ALL bonuses, so it's a EUR150 maximum for you.

 

[dunover]

Hello, my name is Gregory, I come from Poland, and more specifically of Warsaw. I register here due to a very unpleasant situation with casino Crazy Vegas, something like that happened to me the first time .
I have, unfortunately, less and less hope that the matter will be resolved by them in an honorable way. I can’t believe what is happening there, is pure abstraction.
Continue to describe the situation in other time I write only one of many interesting thing. Financial Team at Crazy Vegas can’t count, who can’t count, I still don’t believe…
It started with the fact that not paid me my winnings, one of the reasons (there were 5 different and different each time) was required wagering , received a 50 euro a special bonus for VIPs (for vip and limit payment ?!!) the required turnover was X50, and I turned the bonus 1470 times, but apparently did not do it ... this kind of thing is a lot more, to all I have documentation ..

VPL are a good lot, I have played their sites.

As nifty says, you may have miscalculated the contributions of certain games towards your wagering requirement.
OR maybe staked an amount exceeding the maximum bet allowed (this seems likely given the huge amount you turned over from a small NDB.)
OR exceeded the maximum withdrawal allowed from a NDB as nifty showed in the terms.
OR possibly your WR is higher in Poland than other countries - this is not unusual. Most casinos make the bonuses heavily EV- for certain countries where bonus abuse and multi-accounting occur most frequently.

I suggest you go to your banking page and check the amount available for withdrawal. It will show you a cash balance and a bonus balance, and you can go from there. If it is ALL cash then attempt to withdraw just the max allowed from a NDB. If not then go and play again until you clear the WR.

 

[polli123]

Hey-ho and welcome on board

 

[KasinoKing]

VPL are a good lot, I have played their sites.

As nifty says, you may have miscalculated the contributions of certain games towards your wagering requirement.
OR maybe staked an amount exceeding the maximum bet allowed (this seems likely given the huge amount you turned over from a small NDB.)
OR exceeded the maximum withdrawal allowed from a NDB as nifty showed in the terms.
OR possibly your WR is higher in Poland than other countries - this is not unusual. Most casinos make the bonuses heavily EV- for certain countries where bonus abuse and multi-accounting occur most frequently.

I suggest you go to your banking page and check the amount available for withdrawal. It will show you a cash balance and a bonus balance, and you can go from there. If it is ALL cash then attempt to withdraw just the max allowed from a NDB. If not then go and play again until you clear the WR.

Excellent advice!

@ roko1979: If, after checking all of the above, you still think the casino is wrorg, you can Pitch-A-Bitch:
This is CasinoMeister's FREE service to help players with problems at non-rogue casinos. (Crazy Vegas is Accredited).

To submit your PAB, click here: Pitch-A-Bitch
Be sure to read ALL the terms for submitting a PAB, including the Frequently Asked Questions here: PAB FAQs

KK

 

[roko1979]

I played at Crazy Vegas two years ago, i made deposits for total sum 3500 Euro, my last deposit was 2012-06, so week ago i received from Irina Radczuk letter with very nice offer i paste it:
Dear Grzegorzrocki,

There is answer on your questions:
• i deposited money at four of Vegas Partner Lounge casinos . That was many deposits - I don’t know the exact amount of all of its but that was 3500-4000 Euro or more, your casino support can’t make banking transaction list from 2011 year, because I used Skrill and Przelewy24 as a deposit method,
Answer: you deposited in casino € 3,396.28
-
• i got 50 free EURO from Irina, I paste specification from play-check
35615 No Further Detail 2014/02/07 8:57:43.57 AM VIP_Bonus (BM) € 50,00 € 50,00

Answer: Yes, you didn’t play with us for a long time I credited bonus to you.
• i played and wagered the given 50€ more than 1400 times and you congratulated me on my winnings and you wrote sum of my winnigs 7900 Euro
• Answer: Yes, when your wining was in pending period we congratulate you, it is standard procedure.
• i was given a membership in the Golden Lounge by your employee
• Answer: Yes
• I was able to withdraw the winnings, but then suddenly somebody changed the amount being withdrawn to 150€ instead of 8500€.
• Answer: Yes, your winnig was limited till 150 euro as per terms and conditions.
• (

You do not have permission to view link Log in or register now.

5.5 No-Deposit Bonuses / Complimentary Bonuses (where offered)
5.5.2 Because NO purchase is required, and the winnings returned could be sizable, the total winnings on all NO-DEPOSIT bonuses are limited to $200/£100/€150 maximum. Should the Player win in excess of $200/£100/€150 the excess will be removed from the Players account before fulfilling the cash-in.

Best regards,
Irina

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Note: Our service assistance in English, French and German is available 24/7.
Vegas Partner Lounge believes in responsible gaming at all of our online casinos. Online gaming is a fun pastime and a pleasurable social activity, but it is important to always stay in control and not play beyond your means. Vegas Partner Lounge is committed to creating a responsible gaming environment by implementing and maintaining eCOGRA's responsible gaming requirements for the benefit of both players and staff. Should you feel you may have a problem with gaming, please contact our friendly staff to discuss the various options available to assist. No under 18's are permitted to play at Vegas Partner Lounge casinos.


17/02/2014 16:50 - grzegorzrocki wrote:

I still waiting for your call....


W dniu 2014-02-17 15:23:03 użytkownik Irinar <irinar@vegaspartnerlounge.com> napisał:
Dear Grzegorzrocki,

We are tried to call you but phone number that you registered in casino not valid.
Please provide your current number and we will call you back.

Best regards,
Irina



--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Note: Our service assistance in English, French and German is available 24/7.
Vegas Partner Lounge believes in responsible gaming at all of our online casinos. Online gaming is a fun pastime and a pleasurable social activity, but it is important to always stay in control and not play beyond your means. Vegas Partner Lounge is committed to creating a responsible gaming environment by implementing and maintaining eCOGRA's responsible gaming requirements for the benefit of both players and staff. Should you feel you may have a problem with gaming, please contact our friendly staff to discuss the various options available to assist. No under 18's are permitted to play at Vegas Partner Lounge casinos.


17/02/2014 09:20 - grzegorzrocki wrote:

As you are a company with a Maltese license you are regulated by the Lotteries and Gaming Association in Malta and they are very eager to set such problems and can both put a high fee for not applying to the rules and regulations you made yourself and the Maltese law.
They can also withdraw your license for such practices.
If I don't receive a detailed explanation of what happened I will be forced to register my complaint their as you don't seem to be willing to fulfill your obligations.
I remind you, I am not new player, at all 2011 i lost a lot of money at Crazy Vegas, Golden Riviera, Sun Vegas and UK Casino(Vegas Partner Lounge of course), so think about no deposit bonus definition for player like me...
Casino support never twice in a row, did not give me the same reason why you confiscate my winnings...
It seems to me that very strange and long wondered about what caused the behavior but it certainly is not my problem, but the casino will have a problem...
I don't comment information which i received from Abigail, because i still don't believe her new mathematics, maybe she will be very famous person in future and all employers with financial team too.

Please explain to me exactly step by step how my game was against any rules.

• i deposited money at four of Vegas Partner Lounge casinos . That was many deposits - I don’t know the exact amount of all of its but that was 3500-4000 Euro or more, your casino support can’t make banking transaction list from 2011 year, because I used Skrill and Przelewy24 as a deposit method,
• i got 50 free EURO from Irina, I paste specification from play-check
35615 No Further Detail 2014/02/07 8:57:43.57 AM VIP_Bonus (BM) € 50,00 € 50,00

• i played and wagered the given 50€ more than 1400 times and you congratulated me on my winnings and you wrote sum of my winnigs 7900 Euro
• i was given a membership in the Golden Lounge by your employee,
• i played and wagered the given 50€ bonus more than 1400 times and you congratulated me on my winnings.
• I was able to withdraw the winnings, but then suddenly somebody changed the amount being withdrawn to 150€ instead of 8500€.


Please write exactly where did I make any mistake and show me that with the rules and regulations of the promotion and your casino.2.
To sum up the whole matter - it may have been a simple misunderstanding and regrowth at the latest on Wednesday receive the entire amount for winning which I received from Irina Radczuk a letter of congratulations.

I will not then have to do something you really do not want to but in the absence of an agreement I'll be forced to do so.

At the beginning of the LGA and gambling forums, I have membership many forums and describe for example information how you treat VIP players, I post few very interesting facts about support, employers.
I will wait to Tuesday noon – for all answers and payment…

Regards
Grzegorz Rocki

 

[roko1979]

Dear Grzegorzrocki,

There is answer on your questions:
• i deposited money at four of Vegas Partner Lounge casinos . That was many deposits - I don’t know the exact amount of all of its but that was 3500-4000 Euro or more, your casino support can’t make banking transaction list from 2011 year, because I used Skrill and Przelewy24 as a deposit method,
Answer: you deposited in casino € 3,396.28
-
• i got 50 free EURO from Irina, I paste specification from play-check
35615 No Further Detail 2014/02/07 8:57:43.57 AM VIP_Bonus (BM) € 50,00 € 50,00

Answer: Yes, you didn’t play with us for a long time I credited bonus to you.
• i played and wagered the given 50€ more than 1400 times and you congratulated me on my winnings and you wrote sum of my winnigs 7900 Euro
• Answer: Yes, when your wining was in pending period we congratulate you, it is standard procedure.
• i was given a membership in the Golden Lounge by your employee
• Answer: Yes
• I was able to withdraw the winnings, but then suddenly somebody changed the amount being withdrawn to 150€ instead of 8500€.
• Answer: Yes, your winnig was limited till 150 euro as per terms and conditions.
• (

You do not have permission to view link Log in or register now.

5.5 No-Deposit Bonuses / Complimentary Bonuses (where offered)
5.5.2 Because NO purchase is required, and the winnings returned could be sizable, the total winnings on all NO-DEPOSIT bonuses are limited to $200/£100/€150 maximum. Should the Player win in excess of $200/£100/€150 the excess will be removed from the Players account before fulfilling the cash-in.

Best regards,
Irina

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Note: Our service assistance in English, French and German is available 24/7.
Vegas Partner Lounge believes in responsible gaming at all of our online casinos. Online gaming is a fun pastime and a pleasurable social activity, but it is important to always stay in control and not play beyond your means. Vegas Partner Lounge is committed to creating a responsible gaming environment by implementing and maintaining eCOGRA's responsible gaming requirements for the benefit of both players and staff. Should you feel you may have a problem with gaming, please contact our friendly staff to discuss the various options available to assist. No under 18's are permitted to play at Vegas Partner Lounge casinos.


17/02/2014 16:50 - grzegorzrocki wrote:

I still waiting for your call....


W dniu 2014-02-17 15:23:03 użytkownik Irinar <irinar@vegaspartnerlounge.com> napisał:
Dear Grzegorzrocki,

We are tried to call you but phone number that you registered in casino not valid.
Please provide your current number and we will call you back.

Best regards,
Irina



--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Note: Our service assistance in English, French and German is available 24/7.
Vegas Partner Lounge believes in responsible gaming at all of our online casinos. Online gaming is a fun pastime and a pleasurable social activity, but it is important to always stay in control and not play beyond your means. Vegas Partner Lounge is committed to creating a responsible gaming environment by implementing and maintaining eCOGRA's responsible gaming requirements for the benefit of both players and staff. Should you feel you may have a problem with gaming, please contact our friendly staff to discuss the various options available to assist. No under 18's are permitted to play at Vegas Partner Lounge casinos.


17/02/2014 09:20 - grzegorzrocki wrote:

As you are a company with a Maltese license you are regulated by the Lotteries and Gaming Association in Malta and they are very eager to set such problems and can both put a high fee for not applying to the rules and regulations you made yourself and the Maltese law.
They can also withdraw your license for such practices.
If I don't receive a detailed explanation of what happened I will be forced to register my complaint their as you don't seem to be willing to fulfill your obligations.
I remind you, I am not new player, at all 2011 i lost a lot of money at Crazy Vegas, Golden Riviera, Sun Vegas and UK Casino(Vegas Partner Lounge of course), so think about no deposit bonus definition for player like me...
Casino support never twice in a row, did not give me the same reason why you confiscate my winnings...
It seems to me that very strange and long wondered about what caused the behavior but it certainly is not my problem, but the casino will have a problem...
I don't comment information which i received from Abigail, because i still don't believe her new mathematics, maybe she will be very famous person in future and all employers with financial team too.

Please explain to me exactly step by step how my game was against any rules.

• i deposited money at four of Vegas Partner Lounge casinos . That was many deposits - I don’t know the exact amount of all of its but that was 3500-4000 Euro or more, your casino support can’t make banking transaction list from 2011 year, because I used Skrill and Przelewy24 as a deposit method,
• i got 50 free EURO from Irina, I paste specification from play-check
35615 No Further Detail 2014/02/07 8:57:43.57 AM VIP_Bonus (BM) € 50,00 € 50,00

• i played and wagered the given 50€ more than 1400 times and you congratulated me on my winnings and you wrote sum of my winnigs 7900 Euro
• i was given a membership in the Golden Lounge by your employee,
• i played and wagered the given 50€ bonus more than 1400 times and you congratulated me on my winnings.
• I was able to withdraw the winnings, but then suddenly somebody changed the amount being withdrawn to 150€ instead of 8500€.


Please write exactly where did I make any mistake and show me that with the rules and regulations of the promotion and your casino.2.
To sum up the whole matter - it may have been a simple misunderstanding and regrowth at the latest on Wednesday receive the entire amount for winning which I received from Irina Radczuk a letter of congratulations.

I will not then have to do something you really do not want to but in the absence of an agreement I'll be forced to do so.

At the beginning of the LGA and gambling forums, I have membership many forums and describe for example information how you treat VIP players, I post few very interesting facts about support, employers.
I will wait to Tuesday noon – for all answers and payment…

Regards
Grzegorz Rocki

 

[roko1979]

I received email from Irina she congratulate me

 

[roko1979]

Today i received new information from Irina

Hi Grzegorz,

The lotalty system and No Deposit bonuses are two totally seperate bonus strctures.

When we congratulated you on your winnings that was exactly that, we were happy you had won with us, when looking deeper into the account and our systems confirming no purchase had been made and the win soley coming from the No Deposit bonus, as per the Terms and Conditions the win was limited.

Grzegorz, the reality of the matter is you won off the No Deposit Bonus – no purchase was made – the Terms and Conditions once again are very clear and transparent and nothing was hidden with regards to the limitations of winnings from a No Deposit Bonus.

You do not have permission to view link Log in or register now.

5.5 No-Deposit Bonuses / Complimentary Bonuses (where offered)
5.5.2 Because NO purchase is required, and the winnings returned could be sizable, the total winnings on all NO-DEPOSIT bonuses are limited to $200/£100/€150 maximum. Should the Player win in excess of $200/£100/€150 the excess will be removed from the Players account before fulfilling the cash-in.

I found at terms and conditions that no deposit bonus and VIP bonus is not the same18/02/2014 10:50 - Grzegorz Rocki wrote:
When you send email and congratulate me, do you know that I will receive 150 Euro ? that’s very interesting you congratulate my winnings but not cash-out ? yes ?
VIP player when he convert loyalty points and not make deposit at one day has the same limits as a player which first play at casino with cash from no deposit bonus ?

I’d like to know terms and conditions of this bonus - VIP_BONUS(BM)

If you paste as a reply terms and conditions of no deposit bonus you don’t answer for my question.

If you don’t know why please comment this:

2.3 Cashins

2.3.1 The bonus portion cannot be cashed in, and will be removed from the cash in amount.

2.3.2 A 24 hour pending period will be imposed for all cash-ins.

2.3.3 Should the Player decide to reverse a portion of their cash in during the 24 hour pending period, or requests part of the cash in to be token refunded after the 24 hour pending period, the bonus confiscated will not be credited back to the Players bonus account. The Player forfeits the bonus.

2.3.4 The events mentioned above require the Player to complete wagering requirements. Players must wager the 50x before being allowed to cash-in.

2.3.5 Bonus events that cannot be forfeited are:

2.3.5.1 Initial Deposit Bonuses

2.3.5.2 No Deposit Bonuses

2.3.5.3 VIP Bonus
2.3.6 The above points are subject to the casino management's discretion at all times.

2.3.7 Suspicious cash-ins will be audited.

Why no deposit bonus and VIP bonus is separate if are the same bonus ?


Thank you for your understanding.

Best regards,
Irina
Vegas Partner Lounge
Tel Number: +27 11 253 9632
Website: www.vegaspartnerlounge.com

 

[roko1979]

New reason to confiscate and new mathemtics... - the best

Abigail: Gregorz, as per the system here it states that you failed to meet the wagering requirements for the cash-in

Me: i try to do something for 13 houras

Me: ))))

Me: i count my wagering few minutes ago

Me: are you sure ?

Me: if yes i have a proof

Me: that you cheating me

Abigail: Gregorz, The finance team has stated that you did not meet wagering for the 8350 and therefore it was removed

Me: and change my game history

Me: can you write me tel numer

Me: i call

Me: great

Me: i have a screen shot

Me: when i count wagering

Me: i wager much more toimes than i must

Me: i have only cash when i withdraw

Abigail: Please mail your screen sot help@vegasparrtnerlounge.com and We will take a look at it an will reply, all the games at the casino are operated with a random number generator and we have no way of influencing the games

Me: no i talk with manager on manday i have a evidently proof that i was cheating and you break law

Me: that is a four kind if reason

Me: first was that i use loyalty points

Me: second that was a limit

Me: and now wagering

Me: can you tell me is it normall ?

Abigail: Gregorz, as you had used the loyalty points to play, you had not fuklly met the wagering on that bonus, as when you redeem loyalty points they are credited as a bonus on your account.

Me: 73226

Me: that is my wagering

Me: i received 50

Me: i don;t used any points

Me: i wager bonus 1464 times

Me: i think that is enaugh

Me: what do you think ?

Me: i think that i should 50 times

Abigail: One moment please Gregorz.

Me: okay

Me: fifth reason

Me: )

Me: disgusting

Me: i never will never play at vegas partner lounge...

Me: plaese pay all my winnings and stop compromitae yourself

Me: i paste this chat at casino forums

Abigail: Gregorz, you would have need to wager 2500.00

Abigail: You stated that you had only wagered 1464 that is insufficient

Me: i received 50 euro

Me: so 50X50

Me: 50 times

Abigail: Yes, 50 euro bonus and you need to wager it 50 times

Abigail: 50X50 = 2500

Me: you cant count

Me: what i write few minutes ago

Me: 2500 is more than 732267

Me: new mathematic

Me: congratulate

Me: i teach something new today

Me: casino can't count

Abigail: Gregorz, you received a 50.00 bonus, you where the required to wager the bonus 50 times , so 50X50 = 2500.00

Me: still compromitate yourself

Me: i write total sum which was wagered

Me: that is 732267

Me: so i 732267/50 =1464,52

Me: 1464 i 1464 turnover bonus

Me: not 50 times

Me: but 1464 times

Abigail: Gregorz, Lets do this, send me your screen shot and I will have the finance team provide us with the information for the cash-in and information as to why you had been restricted so that you may understand it better

Me: thats

Me: is not possible

Me: financial team and cant count

Me: i think that i can go with this chat to more than forums

Abigail: gregorz, that is the best I can do for you as what we a re stating to each other is contradictory and they will provide us with the required information that I can send to you

Me: nd you tell me what i shuold do

Me: and you cant count

Me: ))))))))))))))

Me: crazy vegas this is good name of casino

Me: you wil very popular

Me: and financial team

Me: this is not posiible

Abigail: As mentioned, you did not met the wagering on the 50.00 bonus and therfore your cash-in had been restricted

Abigail: Is there anything else I may assist you with?

Me: )))))))))))))))))

Me: you are not normall

Me: you should go to doctor

Me: you are still compromitate

Me: because you cant count

Me: and you should go to school

Me: elementary

Me: i never meet in my life person like

Me: you

Me: you cant count

Me: i go to court and to cabaret too

Me: this level of mathemathis in poland teach 7-8 yers kids

Abigail: Gregorz, I have informed you as to the reason for your cash-in being restricted.

Me: oaky, thanks

Me: you for4 proffesional support

Me: i wish all the best

Me: bye

Abigail: Please don't forget to rate my service by clicking the link below.

You do not have permission to view link Log in or register now.

Abigail: It has been great chatting to you! Should you need anything else, please feel free to contact us again.

 

[dunover]

You never read the terms. Regardless of VIP status, they don't have to pay you. It sucks, but that's the way it is.

 

[incrediblestuff]

I understand the O.P. 's frustration: i would not be happy when getting a Welcome Back - or VIP - NDB with such limitations, unless the terms were specifically stated beforehand.

If the O.P. did get terms, then he should not complain, but it seems more like a normal VIP or WB bonus, and when you receive such,
for example in 32Red, you know if anything, that even if there would be wagering (which there often isn't) you certainly would not have a max cash-out attached.

If i read those terms, i would personally think it applied to SUB NDB's only, i would personally never go to the trouble of going for a VIP program that would limit comps and such.
If the O.P. knew, then the best thing would have been to wager as much as possible, until the balance was at the max cashout amount, then afterwards redeem comppoints, as there should not be any limitations to that.

It's always more difficult when one isn't fluent in English to get to the bottom of the story, but with what i stated above in mind, i suggest the O.P. takes his losses, cash out the 150,- and never return to VPL again, plenty of MG casino's with much more agreeable VIP perks. Fighting this seems impossible as their terms do cover their asses in this regard.

Edit, seems O.P has posted more whilst i was replying: apparently there is a distinction between normal and VIP NDB's, but i am afraid they are still covered as it says "per Manager's discretion" which says exactly nothing without an explicit T&C attached to the bonus granted...

 

[roko1979]

I feel like Don Kichot

You are now chatting with Katherine

Katherine: Hi there, how are you doing today?

Katherine: How may I assist you?

Me: we will meet at 23 yes ?

Me: Grzegorz Rocki

Katherine: I'm not sure I understand what your query is ,please can you rephrase your query.

Me: hour ago i'd like to talk with pitt boss or manager

Katherine: A moment please.

Me: ok

Me: i will talk with Harry ?

Katherine: Please allow me a moment to transfer you to the pittboss.

Me: Nathalie ?



You are now chatting with Lea

Me: hello

Lea: Hi there Grzegorz

Me: grzegorzrocki@vp.pl

Me: 1979-02-06

Me: TCVR03330340

Me: so plaese tell how what is the reason confiscate of my wiinnigs today ?

Me: wagering, limits, points ?

Me: please choose ?

Lea: Were your winnings confiscated by the casino?

Me: crazy vegas

Me: at monday

Me: friday

Me: walentain's day

Lea: I can see those transactions

Lea: Please hold while i view my records

Me: sow how is a reason ?

Me: ok, will wait ?

Me: i heard till today four reasons or five

Me: so maybe today that will be fifth version

Lea: Thank you for your patience Grzegorz

Me: 5.5 ??

Lea: Has you have been told before, the funds were removed because you won from the loyalty points that were credited to you

Me: )))

Me: can i call to you ?

Lea: Your withdrawal was therefore limited to 150 Euros

Me: or can you call to me ?

Lea: We will not be able to speak on th ephone now

Me: that is first reason

Me: okas

Lea: We could speak some other time

Lea: As i am not available over the phone today

Me: and when i ask again few hours ago i heard that is a limit

Me: first version of confiscate was points

Me: second - limit

Me: third totally abstract - wagering

Me: fifth - limit

Me: and now points

Me: can you explain me this situation ?

Me: the reason still changing

Me: why

Lea: As per your casino account you have spoken to different supervisors and they have explained to you why your funds were confiscated

Me: this is like cabaret

Lea: I will suggest that you contact your VIP manager, she will be able to explain further

Me: no i talk with regular support

Me: i have all chats

Me: i can send it to you

Me: who is my vip manager ?

Lea: Irina is

Me: can you tell regulationsd of VIP bonus(BM)

Me: VIP BONUS(BM) terms and conditions can give me ?

Me: you

Me: it is not regullar bonus ?

Lea: 5.5 No-Deposit Bonuses / Complimentary Bonuses (where offered)
5.5.2 Because NO purchase is required, and the winnings returned could be sizable, the total winnings on all NO-DEPOSIT bonuses are limited to $200/L100/€150 maximum. Should the Player win in excess of $200/L100/€150 the excess will be removed from the Players account before fulfilling the cash-in.


Me: i write few minutes ago something liker 5.5

Me: you understand why now i think

Me: but i dont see VIP bonus

Me: this is other bonusses

Me: VIP bonus i think haved personal terms

Me: yes ?

Lea: The terms and condition say 'the total winnings on all NO-DEPOSIT bonuses'

Me: PLEaSE DON'T TELL ME THAT

Lea: It doe snot specify what king of bonus it is

Lea: This is on all No deposit bonuses

Me: I PASTE SOMETHING

Me: 2.3.4 The events mentioned above require the Player to complete wagering requirements. Players must wager the 50x before being allowed to cash-in.

2.3.5 Bonus events that cannot be forfeited are:

2.3.5.1 Initial Deposit Bonuses

2.3.5.2 No Deposit Bonuses

2.3.5.3 VIP Bonus


Me: where is terms and conditions for this kind of bonus

Me: ?

Me: that is not regular, and is not normal no deposit

Me: for first time players

Me: i'm vip

Me: so i have a limits

Lea: The restriction is made on NO deposit bonuses

Me: thats a funny

Me: no no deposit bonus is not vip bonus

Lea: No matter what form it is credited on, as long as it is a no deposit bonus, you will only be able to withdraw a maximum of 150 Euros

Me: today i will post my materials about your casino at english language forums

Me: i have a lot of very funny situations

Me: Abigail can't count

Me: Financial team too

Me: i try explain Abigail how i count wager three times

Me: step by step

Me: and i tood her that mathematics on this level at Poland teach 7 years kids

Me: do You known that Poland is not allowed for no deposit bonus ?:

Me: you have it in terms

Me: only Poland

Me: about wagering

Me: i wager bonus 1470 times

Me: i should 50 times

Me: but Abigail told me that i don't did wagering

Me: it is a little mistake

Me: what do you think ?

Lea: This is not about wagering

Lea: It is about a No deposit bonus that was on your casino account

Me: but i ask Abigail is she sure that is a reason

Me: she told me yes

Me: i have it

Lea: There was winnings on your account ans the casino can only pay 150 Euros

Me: but i save this chat

Lea: Grzegorz i understand your frustration because you will not get your winnings

Lea: We could spend the all night debating about the terms and conditions

Me: but i'm not allowed for no deposit bonus ?

Me: do you kno what is LGA ?

Lea: But you will not be paid because this is part of the terms and conditions

Me: that last question

Me: LGA ?

Me: do you know

Lea: I do not know LGA

Me: you should know

Me: if you pitt boss

Me: Malta

Me: Gambling license

Me: now do you know ?

Lea: Did you mean, the Lotterie Gaming Authority?

Me: yes, that is

Me: so you know what can do LGA

Me: ?

Lea: Yes

Me: so will must do that, but that will a lot of time

Me: you will pay much more

Me: i think

Me: so i wait to tommorow noon

Me: and my offer with you pay me only my depists 3500 euro is not valid now

Lea: I do not believe anything will change tomorrow noon

Me: tommorow morning will contact my layer with you

Me: and i will post my documention at enliash language forums today

Lea: No problem

Me: you wil be popular i think

Me: if you think that is not problem

Me: ok

Me: you don't have at terms regulations and limits about vip

Me: because this kind of bonus is individual for each vip player

Me: that is not standard no deposit bonus

Me: is it true ?

Lea: This terms and conditions refers to all sorts of No deposit bonuses

Me: plese show me VIP bonus at terms ?

Me: i found one term about this bonus

Lea: As i said previously, this term and condition is for every No deposit bonus

Me: 2.3.5.3

Me: only

Me: 2.3.5.2 no deposit bonus

Me: why ?

Me: its separate ?

Me: if it the same

Me: the same

Me: can you explain ?

Me: you don't know ?

Lea: As i said previously, this term and condition is for every No deposit bonus

Me: this is not answer for my question

Me: please answer

Me: that is your terms

Lea: I believe that i have answered your question already

Me: can you explain why no deposit bonus and vip bonus is separate if is the same ?

Lea: A no deposit bonus means

Lea: A bonus that is credited without a player making a deposit

Lea: It could be a VIP bonus, loyalty points,....

Me: you wrote me that vip bonus is no deposit bonus

Lea: It doe snot matter which they are credited under

Me: and have the same regulation

Lea: As long as a bonsu is credited without you making a deposit, there will be a limit on your withdrawal

Me: VIP bonus is individaual for each vip player

Me: yes ?

Lea: Not in particular

Me: and have individual terms and conditions

Me: so what is a profit to be vip

Me: ?

Lea: As long as a bonsu is credited without you making a deposit, there will be a limit on your withdrawal

Me: i made deposits at crazy vegas for total sum of 3500 Euro do you thinks is enaugh ?

Me: so do you still think that is a normal no deposit bonus ?

Lea: On that particular day, you did not make a deposit

Lea: You accepted the terms and conditions before you started playing on the casino

Me: so you have one days vip

Me: do you known what will be when you will have control

Me: so at your terms plaese again

Me: explain me why no deposit bonus is separate with VIP bonus

Me: ?

Me: if has the same terms and conditions

Me: and i don't understand what kind of benefits have highest level of loyalty lounge

Lea: A no deposit bonus means: A bonus that is credited without a player making a deposit, It could be a VIP bonus, loyalty points,....

Lea: It does not matter which namme they are credited under

Me: first time no deposits players has the same terms and limits like VIP ?

Me: li9ke VIP which don;t make a deposit at the day

Me: which convert points

Lea: The term and conditions apply to all players including VIP's

Me: i don't believe what i see

Lea: Sir, i believe hat i have answered all your questions about this issue

Me: i played many years at casinos and i'm vip player at many

Me: so do you read my emails ?

Me: VIP players which dont make a deposit and convert loyalty points at current day have the same limits and termsa like new players without any deposit

Me: is it true ?

Me: last email




Lea: Hi there, how are you doing today?

Lea: How may I assist you?

Me: why do you terminate ?

Me: and dont answer foir my questions ?

Me: Grzegorz Rocki

Me: you remember my account number i think

Lea: We had connection issues

Me: soi i wait for answer

Me: VIP players which dont make a deposit and convert loyalty points at current day have the same limits and termsa like new players without any deposit ?



Me: how long i will wait for answer ?

Me: connection problem again?

Me: is it difficult question ?

Me: can yopu tell about that is normall treatment vip players at your casino ?

Me: are you sleep ?

Me: i save all chats and i just finiosh post at https://www.casinomeister.com/forums/

Lea: I'm with you now

Me: so please answer

Me: how long i will wait

Me: ?

Lea: I believe that i gave you all answers to your questions

Me: please answer for ,y questions which i can repeat it

Lea: To see my answers, i will advise you to look at our last chat that you saved

Me: You are now chatting with Katherine

Katherine: Hi there, how are you doing today?

Katherine: How may I assist you?

Me: we will meet at 23 yes ?

Me: Grzegorz Rocki

Katherine: I'm not sure I understand what your query is ,please can you rephrase your query.

Me: hour ago i'd like to talk with pitt boss or manager

Katherine: A moment please.

Me: ok

Me: i will talk with Harry ?

Katherine: Please allow me a moment to transfer you to the pittboss.

Me: Nathalie ?



You are now chatting with Lea

Me: hello

Lea: Hi there Grzegorz

Me: grzegorzrocki@vp.pl

Me: 1979-02-06

Me: TCVR03330340

Me: so plaese tell how what is the reason confiscate of my wiinnigs today ?

Me: wagering, limits, points ?

Me: please choose ?

Lea: Were your winnings confiscated by the casino?

Me: crazy vegas

Me: at monday

Me: friday

Me: walentain's day

Lea: I can see those transactions

Lea: Please hold while i view my records

Me: sow how is a reason ?

Me: ok, will wait ?

Me: i heard till today four reasons or five

Me: so maybe today that will be fifth version

Lea: Thank you for your patience Grzegorz

Me: 5.5 ??

Lea: Has you have been told before, the funds were removed because you won from the loyalty points that were credited to you

Me: )))

Me: can i call to you ?

Lea: Your withdrawal was therefore limited to 150 Euros

Me: or can you call to me ?

Lea: We will not be able to speak on th ephone now

Me: that is first reason

Me: okas

Lea: We could speak some other time

Lea: As i am not available over the phone today

Me: and when i ask again few hours ago i heard that is a limit

Me: first version of confiscate was points

Me: second - limit

Me: third totally abstract - wagering

Me: fifth - limit

Me: and now points

Me: can you explain me this situation ?

Me: the reason still changing

Me: why

Lea: As per your casino account you have spoken to different supervisors and they have explained to you why your funds were confiscated

Me: this is like cabaret

Lea: I will suggest that you contact your VIP manager, she will be able to explain further

Me: no i talk with regular support

Me: i have all chats

Me: i can send it to you

Me: who is my vip manager ?

Lea: Irina is

Me: can you tell regulationsd of VIP bonus(BM)

Me: VIP BONUS(BM) terms and conditions can give me ?

Me: you

Me: it is not regullar bonus ?

Lea: 5.5 No-Deposit Bonuses / Complimentary Bonuses (where offered)
5.5.2 Because NO purchase is required, and the winnings returned could be sizable, the total winnings on all NO-DEPOSIT bonuses are limited to $200/L100/€150 maximum. Should the Player win in excess of $200/L100/€150 the excess will be removed from the Players account before fulfilling the cash-in.


Me: i write few minutes ago something liker 5.5

Me: you understand why now i think

Me: but i dont see VIP bonus

Me: this is other bonusses

Me: VIP bonus i think haved personal terms

Me: yes ?

Lea: The terms and condition say 'the total winnings on all NO-DEPOSIT bonuses'

Me: PLEaSE DON'T TELL ME THAT

Lea: It doe snot specify what king of bonus it is

Lea: This is on all No deposit bonuses

Me: I PASTE SOMETHING

Me: 2.3.4 The events mentioned above require the Player to complete wagering requirements. Players must wager the 50x before being allowed to cash-in.

2.3.5 Bonus events that cannot be forfeited are:

2.3.5.1 Initial Deposit Bonuses

2.3.5.2 No Deposit Bonuses

2.3.5.3 VIP Bonus


Me: where is terms and conditions for this kind of bonus

Me: ?

Me: that is not regular, and is not normal no deposit

Me: for first time players

Me: i'm vip

Me: so i have a limits

Lea: The restriction is made on NO deposit bonuses

Me: thats a funny

Me: no no deposit bonus is not vip bonus

Lea: No matter what form it is credited on, as long as it is a no deposit bonus, you will only be able to withdraw a maximum of 150 Euros

Me: today i will post my materials about your casino at english language forums

Me: i have a lot of very funny situations

Me: Abigail can't count

Me: Financial team too

Me: i try explain Abigail how i count wager three times

Me: step by step

Me: and i tood her that mathematics on this level at Poland teach 7 years kids

Me: do You known that Poland is not allowed for no deposit bonus ?:

Me: you have it in terms

Me: only Poland

Me: about wagering

Me: i wager bonus 1470 times

Me: i should 50 times

Me: but Abigail told me that i don't did wagering

Me: it is a little mistake

Me: what do you think ?

Lea: This is not about wagering

Lea: It is about a No deposit bonus that was on your casino account

Me: but i ask Abigail is she sure that is a reason

Me: she told me yes

Me: i have it

Lea: There was winnings on your account ans the casino can only pay 150 Euros

Me: but i save this chat

Lea: Grzegorz i understand your frustration because you will not get your winnings

Lea: We could spend the all night debating about the terms and conditions

Me: but i'm not allowed for no deposit bonus ?

Me: do you kno what is LGA ?

Lea: But you will not be paid because this is part of the terms and conditions

Me: that last question

Me: LGA ?

Me: do you know

Lea: I do not know LGA

Me: you should know

Me: if you pitt boss

Me: Malta

Me: Gambling license

Me: now do you know ?

Lea: Did you mean, the Lotterie Gaming Authority?

Me: yes, that is

Me: so you know what can do LGA

Me: ?

Lea: Yes

Me: so will must do that, but that will a lot of time

Me: you will pay much more

Me: i think

Me: so i wait to tommorow noon

Me: and my offer with you pay me only my depists 3500 euro is not valid now

Lea: I do not believe anything will change tomorrow noon

Me: tommorow morning will contact my layer with you

Me: and i will post my documention at enliash language forums today

Lea: No problem

Me: you wil be popular i think

Me: if you think that is not problem

Me: ok

Me: you don't have at terms regulations and limits about vip

Me: because this kind of bonus is individual for each vip player

Me: that is not standard no deposit bonus

Me: is it true ?

Lea: This terms and conditions refers to all sorts of No deposit bonuses

Me: plese show me VIP bonus at terms ?

Me: i found one term about this bonus

Lea: As i said previously, this term and condition is for every No deposit bonus

Me: 2.3.5.3

Me: only

Me: 2.3.5.2 no deposit bonus

Me: why ?

Me: its separate ?

Me: if it the same

Me: the same

Me: can you explain ?

Me: you don't know ?

Lea: As i said previously, this term and condition is for every No deposit bonus

Me: this is not answer for my question

Me: please answer

Me: that is your terms

Lea: I believe that i have answered your question already

Me: can you explain why no deposit bonus and vip bonus is separate if is the same ?

Lea: A no deposit bonus means

Lea: A bonus that is credited without a player making a deposit

Lea: It could be a VIP bonus, loyalty points,....

Me: you wrote me that vip bonus is no deposit bonus

Lea: It doe snot matter which they are credited under

Me: and have the same regulation

Lea: As long as a bonsu is credited without you making a deposit, there will be a limit on your withdrawal

Me: VIP bonus is individaual for each vip player

Me: yes ?

Lea: Not in particular

Me: and have individual terms and conditions

Me: so what is a profit to be vip

Me: ?

Lea: As long as a bonsu is credited without you making a deposit, there will be a limit on your withdrawal

Me: i made deposits at crazy vegas for total sum of 3500 Euro do you thinks is enaugh ?

Me: so do you still think that is a normal no deposit bonus ?

Lea: On that particular day, you did not make a deposit

Lea: You accepted the terms and conditions before you started playing on the casino

Me: VIP_BONUS(BM) don't any regulations and and it was without standard signature terms and conditions apply...

Me: so you have one days vip ?

Me: do you known what will be when you will have control ?

Me: so at your terms plaese again

Me: explain me why no deposit bonus is separate with VIP bonus

Me: ?

Me: if has the same you told me that terms and conditions

Me: and i don't understand what kind of benefits have highest level of loyalty lounge

Lea: A no deposit bonus means: A bonus that is credited without a player making a deposit, It could be a VIP bonus, loyalty points,....

Lea: It does not matter which namme they are credited under

Me: first time no deposits players has the same terms and limits like VIP ?

Me: like VIP players who did not make the deposit in current day

Me: which convert points

Lea: The term and conditions apply to all players including VIP's

Me: i don't believe what i see

Lea: Sir, i believe hat i have answered all your questions about this issue

Me: i played many years at casinos and i'm vip player at many

Me: so do you read my emails ?

Me: VIP players which dont make a deposit and convert loyalty points at current day have the same limits and termsa like new players without any deposit

Me: is it true ?

Me: last email

Me: where ?

Me: can speak with manager ?

Me: now

Lea: I am the Pitboss

Me: but you don't answer for my questions

Me: so please connect with manager

Me: i don't like lost time

Lea: He is not available

Lea: Please come back when he's available and he will assist you

Me: when he will be available ?

Lea: In 8 hours from now

Me: okay, so you trate me like a vip yes ?

Me: this is a scandal

Lea: I believe that i have given you all the help i could

Me: you don't help me and not answer for questions, i lost my time

Me: and you are a pitboss

Me: thats funny

Me: like you r fiancial team they count that i don't meet wagering mu bonus

 

[roko1979]

where is any regulations about 50 euro free ?

Hello Grzegorz,
tcvr03330340
Hope this email finds you well.

My name is Irina and I am your VIP Relationship Host at Vegas Partner Lounge Online Casinos.

I am very happy to announce that after reviewing your account I have been assigned as your dedicated VIP Host moving forward.
Should you have any questions or queries you would like me to look over to make your gaming experience with us that much more enjoyable, please do not hesitate to contact me.
I added 50 euro free to your account to take your mind off reality and enjoy some well-deserved entertainment with us!
And on top of this on your first deposit will receive a 100% bonus up to 150 credits.

And on top of this I will upgrade your account to Gold lounge.
Please login and enjoy with my compliments.
The month of February is full of activities, but the most anticipated is the launch of a new game called Avalon II, which promises to be by far the most breathtaking online Slot game of the year.



I am really looking forward to building a successful relationship with you and hope I can bring a new and fresh approach to your gaming experience at Vegas Partner Lounge.

Hope to hear from you soon and have a great week!

Best regards,
Irina
Vegas Partner Lounge
Email: Irinar@vegaspartnerlounge.com
Website: www.vegaspartnerlounge.com

 

[Nifty29]

Ok. I was nice earlier and did your research for you, which you should have done, and copy pasted the terms that EXPLICITLY state that ALL no deposit bonuses have a EUR150 MAX CASHOUT.

"ALL" means VIP bonuses, birthday bonuses, Christmas bonuses, I-just-farted bonuses, etc, etc.

I suggest you look up the word "all" in an English dictionary, and stop wasting everyones time.

Posting all this crap all across the forum won't make the facts any different, and certainly won't help you get paid.

 

[Nifty29]

I understand the O.P. 's frustration: i would not be happy when getting a Welcome Back - or VIP - NDB with such limitations, unless the terms were specifically stated beforehand.

If the O.P. did get terms, then he should not complain, but it seems more like a normal VIP or WB bonus, and when you receive such,
for example in 32Red, you know if anything, that even if there would be wagering (which there often isn't) you certainly would not have a max cash-out attached.

If i read those terms, i would personally think it applied to SUB NDB's only, i would personally never go to the trouble of going for a VIP program that would limit comps and such.
If the O.P. knew, then the best thing would have been to wager as much as possible, until the balance was at the max cashout amount, then afterwards redeem comppoints, as there should not be any limitations to that.

It's always more difficult when one isn't fluent in English to get to the bottom of the story, but with what i stated above in mind, i suggest the O.P. takes his losses, cash out the 150,- and never return to VPL again, plenty of MG casino's with much more agreeable VIP perks. Fighting this seems impossible as their terms do cover their asses in this regard.

Edit, seems O.P has posted more whilst i was replying: apparently there is a distinction between normal and VIP NDB's, but i am afraid they are still covered as it says "per Manager's discretion" which says exactly nothing without an explicit T&C attached to the bonus granted...

Sorry mate, but you're a little bit off there.

The terms clearly state ALL bonuses where a depositbis not required...the important word is ALL....not all except VIP bonuses.

IMO, the OP is being a total knob. He's abusing the staff, and blackmailing the casino, and filling the forum with meaningless crap like emails and transcripts. I hope he gets kicked to the curb.

 

[incrediblestuff]

Sorry mate, but you're a little bit off there.

The terms clearly state ALL bonuses where a depositbis not required...the important word is ALL....not all except VIP bonuses.

IMO, the OP is being a total knob. He's abusing the staff, and blackmailing the casino, and filling the forum with meaningless crap like emails and transcripts. I hope he gets kicked to the curb.

2.3.5.2 No Deposit Bonuses

2.3.5.3 VIP Bonus
2.3.6 The above points are subject to the casino management's discretion at all times.

Granted, i did not read their T&C's on the website, but am just going by several pieces of info the O.P. posted, and do agree he is being a bit desperate and abusive. But i also think the way this bonus was presented is subject to faulty perception, and especially with a non native English speaker.

Of course he would have been able to circumvent the whole issue, if he had opened up chat, or emailed Irina back asking if there were any terms attached to the VIP bonus. That would have been the best approach, it always is, unless you are certain about your status as VIP and the benefits you earned - and are familiar with the T&C's attached to each bonus.

I only wanted to emphasize that i can understand his frustration, it's really easy to feel screwed when you win big on a "gift" when you are not aware of the terms it came with. lso the language... you can see from his chats that to him it feels like he has been lied to, they are cheating him, etc, since there are a lot of different reasons given.

And really, i wouldn't want to play there (i did in the past play a lot at Vegas Palms, and didn't feel appreciated so left)

 

[maxd]

@ roko1979 : while it is obvious that you are pissed off at the casino people you have to learn to behave like an adult. You've already filed a PAB and if you had read the Pitch-A-Bitch FAQ as requested you would know that continuing to post can and likely will ruin your PAB. Furthermore you have cross-posted your rants against the casino, been abusive to AND tried to blackmail the casino people, all of which violates our Posting Rules.

I have suspended your account for 48 hours to give you some time to cool off. I STRONGLY suggest you read the Posting Rules and Pitch-A-Bitch FAQ before you come back to post further.

 

[Diane]

Thanks Max,

This was like a painful train wreck that you could not help but "watch" = but it was painful.

Diane

 

[dunover]

In truth I feel the pain of the OP - there he was, playing away, high as a kite because of his great run of luck and looking forward to a considerable cash out which in Poland would be like 6 months wages. Maybe as some said here the language barrier meant he didn't pick up on the terms or simply didn't read them. Sod's law he wins on a free chip as opposed to regular cash deposit/bonus. He assumed that Gold Status would be different regarding NDB chips but it wasn't.
He must now accept that he didn't know or read the terms and be more careful in future - he still has a free 150 Euros coming to him and should readjust his mind-set to look forward to that. Hopefully the 48 hours will bring him around to that way of thinking. It's pointless PAB'ing because the terms are the terms, and the way he has mouthed off will not encourage VPL to give him a discretionary bit extra.

 

[vinylweatherman]

I am a little puzzled as I have only recently been given a £750 free chip from my VIP host. I didn't manage to win, but I had not considered the possibility that if I had, the max cashout would have been around £150/£100, depending on how they treat the UK pound.

I too would have been massively hacked off had I streaked one of the fruities for the kind of sum I have had this past year, only to be told that the max was so low.

It is unusual because this is a MICROGAMING casino, not RTG or Playtech. As a rule, Microgaming casinos ONLY cap cashouts from free chips when it's the introductory free chip given to a player who has never before deposited with the casino. In our case, we are both existing players who have made past deposits, and coincidentally, we are both also on "Gold" loyalty status.

The best I have done from a free chip (a cashback on losses) was at Spin Palace, where I turned £300 into over £10,000 after a legendary streak on Munchkins. I got PAID the full £10,000 too. I was an existing VIP player who had been making deposits for years.

I will have to bear this in mind at Crazy Vegas when I am next given a free chip - DON'T streak a fruity from it

I also didn't realise that the cap also applied to redeemed loyalty points, also unusual for MGS casinos.

 

[rokoko1979]

That was sent i wait for answer, i dont undestand why i banned i only post real info

Once again, and I hope the last time, please send to me the full regulations regarding the bonus which I received - VIP_BONUS (BM) - this is the exact name of this bonus.

The first email which I received from Irina - there was absolutely no regulations of 50 Euro which you credit to my account , it was not even that there is a " bonus " or "promotion" and was without information that –“terms and conditions apply”.

It seems to me that an obvious error that was made by Irina…

In addition, yesterday I determined that the most likely 50 Euro I received should not you at all granted as a no deposit bonus, but that should be a bonus loyalty points for my birthday - a strange coincidence point bonus for a player at my level is 25000 loyalty points which in exchange gives you 50 Euro - that is, when you turn this amount 50 times ( I did 1,460 times) my prize should was on Friday at my Skrill account.
.
This also explains the first reason which I was given - as a justification to confiscate my winnings - where I was told that I made the conversion of some points - then I did not know quite what it is.

I ask for an explanation - why support the casino every time when I ask informed me of the reasons for confiscate every time another.

Please let me know, why in banking transactions on my account confiscation has no description or explanation.

Please also to explain why the confiscation learned only when I checked the status of my account Skrill after receipt of payment from the casino. Please do so on the basis of terms and conditions of casino and answer me has been made in accordance with it.

Very please with not giving me Commenting type that I have described the event does not take place, because I have all evidence in the form of documentation, records of conversations with live – support, and all email’s correspondence.

Please never switch me when I'm calling to Adam – when tried to say something every time he interrupted and started talking faster and louder - led me it twice to distraction and an immediate halt to the conversation.

I wonder if this is the standard? and in this way you treat all VIP players in your casino.

Quite a long time I have contact with the casinos on the net and I'm just in shock , never me something like that happened .

I wanted to ask so changing the subject , if you feel satisfied with what she had done, - payment received on Valentine's Day and to some extent thanks to you instead spend this special day and evening with a person who is very close to me.
I spent it in front of my computer losing the health and nerves.
To this day, this person is not speaking with me - for which I thank you very much and I wish similar Valentine's Day next year.

Please answer all my questions – and if I receive payment of my winnings until tomorrow – I withdraw your complaint with the LGA –
I'm tired of getting upset and would like to conclude this matter as soon as possible.

Gregory Rocki...

 

[psmith2020]

i though having 2 accounts here was not allowed and dont you take the message ffs