What are the time-scales here?
e.g. what date did you find your account locked and how long has the casino had to look into the problem?
I'm not surprised about your e-mails being ignored - I have tried to contact dozens of these "dodgy" Rival casinos and got no replies.
Your English is a LOT better than my Russian!
KK
DearDzianis,
Date and Time - 2013-12-17 16:32:12
Your Transaction of € 25 via receipt no. 205345342527761 has been approved and transferred to your player account dobriinos
Current Balance in your account is € 294.06 .
Comp Balance in your account is 0.00
The amount will show on your billing statement as
2013-12-18 00:33:12
DearDzianis,
Your cashout for 235 is under process.
Please contact us back in case of any further assistance.
Kind regards,
Winbig21 Support Team
Email -
support@winbig21.com
Call us Toll free:-
U.K +44-808-81349819
U.S +1-888 668 5258
Dear Dzianis, 2013-12-20, 05.23 time
In order to maintain high levels of player and casino security, and according to our terms and conditions, we kindly request that you submit the following documents to
faxback@Winbig21.com. Please attach the files in JPG format or they may be rejected. Alternatively, you may fax the documents to 1-877-385-9261. Please make sure to write your username and "Winbig21" on all the documents.
Thank you for your cooperation,
Winbig21 Member Services
* A scan of the front and back of a government issued photo ID that confirms your registered account information, including your age and address.
* A scan of one of utility bill,credit card bill, or bank statement no more than 2 months old that confirms your name and address.
i send documents, and, 28.12.2013, in 00.01 time, i get mail
DearDzianis,
Your reversal for 235 has been completed.
Please contact us back in case of any further assistance.
Kind regards,
Winbig21 Support Team
Email -
support@winbig21.com
Call us Toll free:-
After they me not answer