Winner Casino not paying cashback

[seraphim89]

Winner is refusing to credit a cashback that totals to the amount of 1000 eur. I have made my deposit during the last day of the period they told me via email and now they refuse to credit the cashback stating that they have the right to change the terms of their offers when they chose to. I was not informed of any change whatsoever so I made my deposit as I did during the previous days (when I was credited the cashback). I have sent 2 private messages to the contact person here on Casinomeister but I had no response from him, and an endless string of emails where they respond everytime with the same statement.

I can not do any longer a PAB against them as I used one against a casino which as not on the Acreddited List. I played at Winner as I knew they were trustworthy. Actually until now I had no issue with them but now they just refuse to pay the cashback. I would like to ask the Winner Casino contact person here on Casinomeister forum to answer to my private messages.

 

[Winner Casino]

Dear Seraphim89,

We have reviewed your concern and we would like to inform you that we are willing to assist in the best way possible.

We have located your account with us and we have tried to reach you unfortunately without success. Please let us know when would be the most convenient time for us to call you so we can discuss your concern further. You can also provide us with a preferred number of contact as well.

Thank you in advance for your time and cooperation.

We are looking forward to the positive resolution of your query.

Sincerely,
Winner Casino

 

[Cleveland]

Rep with only one post since 2011, responds to a week old complaint from a player who has disappeared since the one and only post for 2013.

So confused right now...

 

[rena35]

Me too(or is it the lack of coffee )

 

[Cleveland]

Me too(or is it the lack of coffee )

Coffee has to be the worst tasting drink known to man. Some things you have to get use to but why O why would you want to get use to torture.