Further to the above. The advert for being made a VIP at Coral says the following:
There are 4 different VIP levels to reach, all based on the number of Comp Points earned in each calendar month. Each VIP Level offers a fantastic welcome bonus as well as increased Comp Points redemption rates, hospitality opportunities and much more.
BRONZE– Min. 1,500 CPs per Month
SILVER – Min. 3,000 CPs per Month
GOLD– Min. 10,000 CPs per Month
PLATINUM– Min. 25,000 CPs per Month
We believe in rewarding our most active and loyal customers, so get online today and keep an eye out on your messages for exclusive VIP Rewards.
The accredited casino criteria says this : Must not use false, misleading or deceptive advertising.
I earned over 15000 comp points in February yet was not awarded VIP status. When I asked the rep here I was told other factors are considered. I replied and said this was not right and was told
"Your account as advised is on their watch list for monitoring and as soon as the criteria have been met your account will be upgraded."
So which criteria is this? The advertised one or the invented one that I can never achieve?
They need to make their minds up. Either it's a VIP scheme with set criteria, or one by invite at the discretion of management. They should not advertise one variant and actually have the other. The discretionary element should be in the terms.
Having said that, many VIP schemes that are achieved by attaining defined targets are "crap". The discretionary invite ones tend to be much better in terms of benefits.
Now for that wagering term. It gave as an example bets at around a similar level. They used £25, but the same idea would apply for bets of £100. It would have to be seen as your usual betting level throughout, rather than as part of some scheme to achieve VIP status. If you bet £100 on game A for example, but often bet a mere £5 to £10 on other games, they may view this as a scheme rather than a reflection of your normal betting style.
Other casinos tend to have a max bet term when playing bonuses, whereas it seems the Coral term is allowing high rollers to still bet high, provided it is seen as how they normally play, rather than a contrived schame to clear a bonus.
The other problem is that if you make too much fuss about getting into the VIP scheme, it is going to convince the casino that you are scheming, rather than genuinely being a player deserving of entry. The more you press the issue, the less likely you are to get in.
You need to do the opposite, instead of moaning, give them the salute, uninstall, and let them know you are playing elsewhere, somewhere more appreciative of your level of play.
Surprisingly, this actually works! I have ignored "come back" offers at one place until they reached "Deposit 5000, get 2500 bonus". My resolve began to weaken, but before I caved, they came back with something even grander, 100% up to 2500
I took it and won a further 1000 off them in total a couple of deposits later. I am not expecting them to try luring me back again, but had I LOST and then drifted away, I expect they would have started ramping up the offers again.
If you think getting into the Coral VIP program is hard, just try getting into Club Rouge at
32Red. This is strictly invite only, but it is DAMN good if you get in. There is no way such a scheme could be left open to defined criteria for entry.
Coral have probably been a bit naughty in trying to make their scheme look better than it is by implying it is all about earning the required number of comps, and this DOES make it a form of bait and switch if when you meet said criteria, they say that there are other criteria that they initially failed to mention.
The best place to take this is the ASA. It is the advertising for this scheme that is misleading, the scheme itself was probably never intended to operate strictly as advertised.
