Bonus Complaint Cash back crazy times!

[killahwhale]

Hey guys,

Long time lurker here and I know how much you guys hate it when people post for the first time just to moan but sadly, that's what I'm here to do. I'm UK based and play at lots of Casinos - Virgin, Sky, 365, Ladbrokes and my pet favourite is William Hill where I'm a Platinum VIP.

However, something happened which concerned me. I have to say, when I have big losses, William Hill are generous when it comes to bonuses but when you lose almost £9,000 no bonus can take the sting away and we shouldn't expect it to. So, after apparently running out of bonuses I called up William Hill and asked if they could arrange a cashback offer for that day specifically where I lost the £9,000 and the person I spoke to, based in their Gibraltar offices, assured me that it would be done and that I could claim it the next day (the 29th).

Much to my surprise, I contacted William Hill this evening and spoke to both agents and a Casino Supervisor who had no idea that I called the day previously, couldn't see the notes regarding my phone call - So I provided the name and the time in the hope they can track down the call but so far, I'm having no success. It saddens me really, not because of my losses - I've lost a lot more without cashback before but it just annoys me that I was told about this offer which was a gesture of goodwill would be applied. If I'd have been told no, I'd have just taken my losses and accepted fate.

As I said, generally I find the support at William Hill to be amazing especially for us VIPs but this has astounded me.

Anyway, I'm sorry to have to rant but on a positive note - this forum is amazing, keep it up guys!

 

[rainmaker]

.

Hi there and welcome

William Hill is not accredited on Casinomeister, but they do have a rep here:

https://www.casinomeister.com/forums/members/

You may want to send him a private message. Maybe he can take a look at your case.

I have contacted him a couple of times in the past and he has always been helpful.

 

[killahwhale]

Thanks for that

I've messaged them (they haven't logged in for 20 days) but I don't hold up much hope. I'm surprised to hear they're not accredited here to be honest especially as they're one of the biggest and most well established gambling brands in the UK and Ireland.

 

[killahwhale]

Resolved!

 

[mimi26]

Ho was is resolved, were they generous to you? I played with WH for over 4 years, and to be honest I wouldnt go near them again

 

[killahwhale]

It actually hasn't been resolved ._. I was being optimistic while talking to the VIP manager.

It's been under investigation for about 48 hours now. They tell me they record all their calls so I honestly do expect this to happen and for me to get my cashback. I've just spent another 2k there and wanted a bonus (lost it all - ouchies) and have to wait for a VIP manager to turn up 'cos no one else can help me.

*loud sigh*

 

[chuchu59]

Thanks for that

I've messaged them (they haven't logged in for 20 days) but I don't hold up much hope. I'm surprised to hear they're not accredited here to be honest especially as they're one of the biggest and most well established gambling brands in the UK and Ireland.

You might be well-advised to segregate the casino from the sportsbook. The latter is well established and has a stellar reputation whereas the former is well-known to be non-responsive. They have been known not to respond to emails and leave issues unresolved.

 

[killahwhale]

I suppose that's true; the reputation is attached to the Sportsbook side of things.

However, personally, I've never had any negative issues with William Hill Casino until now :/

 

[Nifty29]

I suppose that's true; the reputation is attached to the Sportsbook side of things.

However, personally, I've never had any negative issues with William Hill Casino until now :/

In my opinion you can judge a casino by how they handle things when they go pear shaped.

 

[killahwhale]

In my opinion you can judge a casino by how they handle things when they go pear shaped.

True, true.

Just spent 2k (I used to get 20% up to 2k as a Cashback offer) and just been told by the VIP Manager that it expired on December 30th but he's been ever so kind as to extend it...but this time 20% up to 1000.

*sigh* This isn't a massive deal but what annoys me is another VIP Assistant Manager promised she'd contact me before the expiration to let me know.

I'm so frustrated, it's unbelievable.