o.k yesterday was my b-day and as you all know casinos send you free bonus.
i got one from all the ones i play at and from lucky club.
well i went to redeem the one for lucky club( it was for $10) and it would not let me so i went to live chat to find out why i could,nt use it.
and this is what i was told.
Please wait for a site operator to respond.
You are now chatting with 'Monelle'
Monelle: Welcome to our live chat service. How may I help you today?
kauphy: hi yesterday was my b-day and they sent me a code for a b-day bonus i tryed to use it today and it won,t let me. can you help?
kauphy: LCBDAY1210
Monelle: am sorry you will not be able to claim this bonus as you have not played enough in the casino to be in the right player class
kauphy: then why did they send it to me for my b-day?
Monelle: our apologies
Monelle: you need to create a longer history with the casino to claim the bonus
kauphy: then why was it sent to me?
kauphy: you could at least honor it?
so i have,nt played enough but they would not tell me why it was sent to me if i could not use it.
its not a big deal as it was only $10 but its the point behind it why send it to me and then tell me i can,t use it.
i just wanted to get some input on this am i wrong to think that if they sent it to me they should have honored it?
thanks.
they have put the bonus in thanks to alex.
i got one from all the ones i play at and from lucky club.
well i went to redeem the one for lucky club( it was for $10) and it would not let me so i went to live chat to find out why i could,nt use it.
and this is what i was told.
Please wait for a site operator to respond.
You are now chatting with 'Monelle'
Monelle: Welcome to our live chat service. How may I help you today?
kauphy: hi yesterday was my b-day and they sent me a code for a b-day bonus i tryed to use it today and it won,t let me. can you help?
kauphy: LCBDAY1210
Monelle: am sorry you will not be able to claim this bonus as you have not played enough in the casino to be in the right player class
kauphy: then why did they send it to me for my b-day?
Monelle: our apologies
Monelle: you need to create a longer history with the casino to claim the bonus
kauphy: then why was it sent to me?
kauphy: you could at least honor it?
so i have,nt played enough but they would not tell me why it was sent to me if i could not use it.
its not a big deal as it was only $10 but its the point behind it why send it to me and then tell me i can,t use it.
i just wanted to get some input on this am i wrong to think that if they sent it to me they should have honored it?
thanks.
they have put the bonus in thanks to alex.