Casino Complaint Vegas Red Casino withdrawal

ryzas

Dormant account
Joined
Sep 12, 2012
Location
Portugal
Hello everyone!
i have a doubt, i dont have much experience in casinos and i need help from someone who understands and can help me solve this.
So about 3 days ago, i received a no deposit bonus offer on red vegas, played with it and reached something around 800e playing roulettes and slot machines then i went to speak with support to know if i could or not withdraw and if i made a deposit from moneybookers if i could withdraw with moneybookers, from which i received affirmative response from the online support and that i would get a bonus from the new deposit.
Long story shot:
I did a deposite of 10e from moneybookers to red vegas, the support came again speaking to me saiyng that i would get a bonus from that 10 euro and i went to the cashier to make a withdrawal of 660e and kept 300e there to play, continued playing and had 466 comp points ( 1point per 9e in slot machines, 1 point per 20e in roulette games).
The next day i log in to play and i have no funds, received 10e in my moneybookers account.
So all the funds i had made are now gone.
After that i converted the points i had and played for a while reaching 50e and again made a withdraw request (still waiting for that).
So i would like to know if someone can help me through this, or have any advice on how i should deal with it.

Best regards and soz about my english not my native language :)
Rui
 
If they confiscated your winnings, and gave you your deposit back, they must have had a reason for doing that.
Didn't you ask why?

Did you really redeem comps from confiscated winnings and expect to be paid what you won from that?

I believe that you need to talk to them first, and ask what you did wrong, before you ask us:)
 
they said i didnt comply with the terms and conditions of the bonus, but i spoke with someone at the online support before doing the withdraw and he said i could withdraw -.-
and even if i didnt comply couldnt they just dont let me withdraw?
they just take all the funds like that.
would it be to difficult to say "well u dont comply with the terms and conditions for withdraw, you need this X and this Y. have a good day" it isnt that hard.
 
i received an e-mail from saying:

"Upon checking, your withdrawal was declined and your winnings were removed since you played on Roulette which considered as a restricted game once you received a bonus in our Casino.

This information is stated in our Terms and Conditions (
You do not have permission to view link Log in or register now.
). You may also refer to the paragraph below:

“Bets placed on all versions of Baccarat, all versions of Roulette, all versions of Sic Bo, all versions of Darts, Heads or Tails, all Video Poker games, Blackjack Switch, Blackjack Surrender, Pontoon, and Craps will not be counted toward wagering requirements. We reserve the right to withhold any amount in excess of the player’s original deposit from a player's withdrawal if the play bonus is wagered on the above mentioned games."

i know the problem now, but for real, couldnt they just block the withdraw or the person from the support tell me about it, he tecnically lied to me saying that i could do the withdraw which i did and then puff "no funds" .
talked to them 2 times before doing withdraw and they never told me anything about this. and i didnt play roulettes only i played slots and more then 40x.
but yeah nvm i guess there's nothing i can do.
ty anyway
:(
 
Well I don't know what's happened here, but it could be that you broke one (or more) of their T&Cs relating to bonuses;
Your Roulette play is probably your problem, the T&Cs say if you play it they can confiscate all your bonus & winnings!

7. Bets placed on all versions of Baccarat, all versions of Roulette, all versions of Sic Bo, all versions of Darts, Heads or Tails, all Video Poker games, Blackjack Switch, Blackjack Surrender, Pontoon, and Craps will not be counted toward wagering requirements. We reserve the right to withhold any amount in excess of the player’s original deposit from a player's withdrawal if the play bonus is wagered on the above mentioned games.

Whatever it was, you can't Pitch-A-Bitch because Vegas Red are on CasinoMeister's No-Can-do list.
(Under Hardway Investments/EuroPartners)

In future, please stick to only reputable casinos, such as on CM's Accredited list - and always READ all the T&C's for bonuses.

KK
{Edit} OP posted again while I was typing!
 
READ the rules, Live help are useless at the best of times, Off course they will tell you every think is fine, Thats there job,

One decent thing is that you received the 10 Euro back, Most would not, Live help didnt now if you was going to deposit 10 euro or 10k euro, so even if they knew you broke the rules its worth them saying its fine to deposit, If you had deposit 10k and lost you would of been none of the wiser,

And made more deposit until you found out, than be lucky to get the last deposit back let alone all the rest

Another reason is they most probably looked at you as a bonus seeker, Taking a bonus than winning, Deposit min amount than do a runner

Check out the sites Link Outdated / Removed, or if none take your fancy check out the links under kasiniking's post, he has some sites if your stuck for playing,
 

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