Hello everyone!
i have a doubt, i dont have much experience in casinos and i need help from someone who understands and can help me solve this.
So about 3 days ago, i received a no deposit bonus offer on red vegas, played with it and reached something around 800e playing roulettes and slot machines then i went to speak with support to know if i could or not withdraw and if i made a deposit from moneybookers if i could withdraw with moneybookers, from which i received affirmative response from the online support and that i would get a bonus from the new deposit.
Long story shot:
I did a deposite of 10e from moneybookers to red vegas, the support came again speaking to me saiyng that i would get a bonus from that 10 euro and i went to the cashier to make a withdrawal of 660e and kept 300e there to play, continued playing and had 466 comp points ( 1point per 9e in slot machines, 1 point per 20e in roulette games).
The next day i log in to play and i have no funds, received 10e in my moneybookers account.
So all the funds i had made are now gone.
After that i converted the points i had and played for a while reaching 50e and again made a withdraw request (still waiting for that).
So i would like to know if someone can help me through this, or have any advice on how i should deal with it.
Best regards and soz about my english not my native language
Rui
i have a doubt, i dont have much experience in casinos and i need help from someone who understands and can help me solve this.
So about 3 days ago, i received a no deposit bonus offer on red vegas, played with it and reached something around 800e playing roulettes and slot machines then i went to speak with support to know if i could or not withdraw and if i made a deposit from moneybookers if i could withdraw with moneybookers, from which i received affirmative response from the online support and that i would get a bonus from the new deposit.
Long story shot:
I did a deposite of 10e from moneybookers to red vegas, the support came again speaking to me saiyng that i would get a bonus from that 10 euro and i went to the cashier to make a withdrawal of 660e and kept 300e there to play, continued playing and had 466 comp points ( 1point per 9e in slot machines, 1 point per 20e in roulette games).
The next day i log in to play and i have no funds, received 10e in my moneybookers account.
So all the funds i had made are now gone.
After that i converted the points i had and played for a while reaching 50e and again made a withdraw request (still waiting for that).
So i would like to know if someone can help me through this, or have any advice on how i should deal with it.
Best regards and soz about my english not my native language
Rui