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So I hit the top payout on the Loaded slot at 7Sultans after signing up and got a £12k win! Great!? No! They are refusing to pay me on the most absurd reason I have ever heard. They have said I am linked to 40+ players and they won't pay until all these players send in their ID.
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That doesn't sound altogether absurd. Certainly people do setup multiple accounts at online casinos. <br />
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Linked how? I have no idea, maybe I played a popular game? But they are saying I know them. I can tell you for sure no one else in my house has used my PC.
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You've just signed up at CM for the first time today. Your word is worth very little, certainly rather less than that of 7Sultans.<br />
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I have told them these other players are nothing to do with me, and have explained that the only way I could chase up these people to send their ID would be if I knew them, and was guilty of what they were saying. If I don't know them, then I can't do anything about it, only send my ID.
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Mmm, I think the way this is supposed to go is that you submit a complaint to the LGA, 7Sultans sends Malta evidence of your multiple accounts, and then they say 'sorry, no pay'.<br />
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Actually this will happen whether the 7Sultans send real evidence or not, IMO, the LGA are useless. But you can try, and wait a year or so while they <br />
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So their logic is majorly flawed there, I can only do anything about it if I am guilty of the accusation, and nothing if I am innocent.
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Well yes, certainly all these busted players have no reason to submit ID, if they (you!) are innocent they would quite rightly tell 7Sultans to piss off. And if they do submit ID, then that's suspicious because these are busted players. So a difficult situation for you, no doubt.<br />
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The other possibility is that they are saying all these other people are fake people. But why would I bother doing that, if I knew I couldn't be paid because I didn't have their ID?
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Fake ID?<br />
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I have asked them for the names/emails of these people so I can chase them up personally, but they won't tell me that either.. Again, more flawed logic. Why not give me this info if they are saying I know them?<br />
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Anyway, I was advised to complain at Gambling Grumbles, which I done here - <a href="http://www.gamblinggrumbles.com/Reports/7Sultans-Casino_Waiting-for-42-more-players" target="_blank" class="link link--external" rel="nofollow ugc noopener">http://www.gamblinggrumbles.com/Reports/7Sultans-Casino_Waiting-for-42-more-players</a> but got no luck.<br />
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I've been in touch with a lawyer in Malta to take these crooks to court, but I'm not 100% happy with him as he doesn't seem to fully understand how online casinos work.
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Yeah, good luck with that one.<br />
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I was told there's quite a few gamblers in this forum, so wondered if any of you guys had used anyone decent in Malta? I've tried every possible reasoning with the casino and now I have no choice but to take this to court, which is stupid, but the only option left.
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I don't think that's really an option. I mean you can try it, sure, but it's not cost-effective.<br />
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A competent lawyer is going to run about €200/hour, they will want copies of all correspondence from 7Sultans, so it's going to cost €1,000 just to send them a threatening letter. To actually institute proceedings and go to court would I guess cost far more than your £12k win.</div>
