32red bonus problem

[Digi]

No answer from Mark

[Nifty29]

No answer from Mark

Cut him some slack it's the weekend.

[threescatters]

I am a little bit annoyed here. 32 Red are the best, they really are but they never invite me to anything (I really dont know why, had an account there for years and years and never won anything but still). Anyway thats up to them but tonight I logged in to play and wow a pop up that clearly says Make a deposit and claim your bonus for casinomeister awards celebration. Wow I think awesome. I go on live chat to treble check its ok since 32red never invite me to anything and live chat says im not invited cos I didnt get the email (I didnt). Ho hum fair enough but then DONT SHOVE A POPUP IN MY FACE SAYING DEPOSIT AND GET A BONUS WHEN I LOG IN THEN!!

[vinylweatherman]

I am a little bit annoyed here. 32 Red are the best, they really are but they never invite me to anything (I really dont know why, had an account there for years and years and never won anything but still). Anyway thats up to them but tonight I logged in to play and wow a pop up that clearly says Make a deposit and claim your bonus for casinomeister awards celebration. Wow I think awesome. I go on live chat to treble check its ok since 32red never invite me to anything and live chat says im not invited cos I didnt get the email (I didnt). Ho hum fair enough but then DONT SHOVE A POPUP IN MY FACE SAYING DEPOSIT AND GET A BONUS WHEN I LOG IN THEN!!

This is a good point. Other casinos have found a way to present a tailored lobby so that players ONLY see offers that are available to them.

Many players may asume that the lack of an email just means their spam filters or ISP blocked it because it came from a casino, and take the pop-up alone as the invitation.

Now, the OP DID receive the email, as did I, and it is CLEARLY an invitation to ALL THREE STAGES of the bonus, so should be honoured as such.

If this player was about to be dropped from the invite list, it should have been done BEFORE the Febrary bonus was released, or left until AFTER the last stage expired, with the OP not receiving the email for April.

Sending an email, and then reneging on the deal as advertised in said email, is NOT something I would have expected from 32Red.

[Nifty29]

Yes I thought the initial invitation covered all three bonuses.

Maybe Mark could clear this up for us?

[colly]

Also received the one email and claimed all three bonuses successfully= sounds like there is some confusion in the support staff ranks