Bonus Complaint Red Flush missing and predatory(?) T&C

[vinylweatherman]

Originally Posted by winbig

IMO, they're already getting this reputation, if not for the other problems they're having, but for having such predatory T&C's. Only rogues stick a "no autoplay" term in their rules; not to mention the others.

This is a "Casino Rewards" term, which is why I questioned whether this was a Casino Rewards related brand when they launched. They were also said to be a Grand Prive brand as they had "Agent Jane Blonde" slot, and Grand Prive themselves list this game as being "exclusive to Grand Prive"

They are listed here as an independent, but recent developments in the "no pay" thread have their CS admitting that they "share information with other casinos", in other words, there is a "central blacklist" that Red Flush subscribes to, which is shared between an unspecified group of otherwise independent casinos. Players seem to have NO RIGHT to see what this list holds about them, nor, or course, the right to have any incorrect information held about them corrected. If this were a UK based company, this would NOT be allowed, as we would have a right to see the information held about us, and have anything that can be shown to be wrong removed or corrected.

It seems there are a number of these blacklists around, which the software providers deny existence of, yet clearly they exist in some form - just that the software providers themselves do not operate them, thus giving them the ability to deny any knowledge of them.

[winbig]

Originally Posted by vinylweatherman

This is a "Casino Rewards" term, which is why I questioned whether this was a Casino Rewards related brand when they launched. They were also said to be a Grand Prive brand as they had "Agent Jane Blonde" slot, and Grand Prive themselves list this game as being "exclusive to Grand Prive"

Interestingly enough, casinorewards.com and redflush.com are both registered via the same registrar. AND use the same "privacy" cloaking service.




C'mon Red Flush.......if you're part of the CR group, admit it already.

[vinylweatherman]

Originally Posted by winbig

Interestingly enough, casinorewards.com and redflush.com are both registered via the same registrar. AND use the same "privacy" cloaking service.




C'mon Red Flush.......if you're part of the CR group, admit it already.

This is probably just coincidence, however, it could indicate that Red Flush is the brainchild of a group of former Casino Rewards executives who have decided to launch a separate entity starting with one casino. They may also have teamed up with some ex Grand Prive executives. It certainly seems they are a combination of the two brands, perhaps seeking to merge the best (although maybe not for players) aspects of both.


Funny how a company that expects us to deposit loads of our own money, and trust them to pay out if we win, has to use a cloaking service to hide behind. When I set up my website, I DIDN'T think to use a cloaking service since I was placing some affiliate banners up, and was expecting that some visitors would deposit their OWN money on the basis of my recommendations as to what casino was "safe to play at".

[tristan727]

OMG, that $750 max. rule is awful - I bet you 99% of the players play games with a top prize over that amount (slots, progressives, allowed table games etc.) & don't have a clue about this clause - as is undeard of for an MG casino....except for freeplay signup bonuses. They must be keeping almost every bloody penny deposited.

[martynbeacon]

Hi all,

Just spotted this post now and will alert RedFlushHost and get them to come in and clear up the original point, its seems to have gone off on a tangent again.

I would also like to put to bed (again) this theory that we are related to other casino groups, we're not. We are an independant and the people who started up RedFlush have been in the business for 10 years. The use of the registrar and privacy service is purely coincidental and nothing can be, nor should be read into that.

If you ran a casino would you have your name and address listed?

I know I wouldn't.

[RedFlush Host]

Hi Everyone,

Regarding our 750 max cashout rule, just to reiterate what has been posted previously, we are not the only MG casino to have a max cashout rule, for any no deposit bonus, most casinos have a max cashout, Redflush has set this to 750.

This is not an uncommon practice and I am sure you would agree that this is only fair, we are giving players the opportunity to win up to 750 with no risk to yourself. This has been a standard Term and Condition for years at most casinos. You are welcome to visit us at < http://www.redflush.eu/terms.asp >, where you will find this clause under the " No Deposit Bonus (where offered) Terms And Conditions" section.

All other promotions at Red Flush have no max cashout rule, so I would encourage you to take us up on our current Freeplay offer, if you have not already done so.

Regards
RedFlush Host

[Casinomeister]

Originally Posted by winbig

Interestingly enough, casinorewards.com and redflush.com are both registered via the same registrar. AND use the same "privacy" cloaking service.




C'mon Red Flush.......if you're part of the CR group, admit it already.

Just to add - many MGS powered domains are registered by an offshoot of MGS. It has always been this way - and it's common to use "domains by proxy" for dot coms. I do it all the time.

And the operators of Red Flush have nothing to do with Casino Rewards - they are on opposite sides of the globe - and I've known them for several years. You should have simply asked me

[tristan727]

Originally Posted by RedFlush Host

Hi Everyone,

Regarding our 750 max cashout rule, just to reiterate what has been posted previously, we are not the only MG casino to have a max cashout rule, for any no deposit bonus, most casinos have a max cashout, Redflush has set this to 750.

This is not an uncommon practice and I am sure you would agree that this is only fair, we are giving players the opportunity to win up to 750 with no risk to yourself. This has been a standard Term and Condition for years at most casinos. You are welcome to visit us at < http://www.redflush.eu/terms.asp >, where you will find this clause under the " No Deposit Bonus (where offered) Terms And Conditions" section.

All other promotions at Red Flush have no max cashout rule, so I would encourage you to take us up on our current Freeplay offer, if you have not already done so.

Regards
RedFlush Host

I quite agree - however it seems clear therefore that the OP was given incorrect information by your customer support, who confused the 2 promos - so the fault & public damage of this misunderstanding is down to lack of training at your end.


Could I just ask please what kind of play would

[tristan727]

Originally Posted by RedFlush Host

Hi Everyone,

Regarding our 750 max cashout rule, just to reiterate what has been posted previously, we are not the only MG casino to have a max cashout rule, for any no deposit bonus, most casinos have a max cashout, Redflush has set this to 750.

This is not an uncommon practice and I am sure you would agree that this is only fair, we are giving players the opportunity to win up to 750 with no risk to yourself. This has been a standard Term and Condition for years at most casinos. You are welcome to visit us at < http://www.redflush.eu/terms.asp >, where you will find this clause under the " No Deposit Bonus (where offered) Terms And Conditions" section.

All other promotions at Red Flush have no max cashout rule, so I would encourage you to take us up on our current Freeplay offer, if you have not already done so.

Regards
RedFlush Host

I quite agree - however it seems clear therefore that the OP was given incorrect information by your customer support, who confused the 2 promos - so the fault & public damage of this misunderstanding is down to lack of training at your end.


Could I just ask please what kind of play at your casino would my funds be safe from confiscation, were I to play with a bonus? I'm really kind of stuck as to which type of player is left, after you eliminate minimum riskers, equal, zero margin or hedge bettors, autoplayers, and majority balance wagerers? I can't remember the last time I didn't use autoplay on an MG slot. Nor, if table games & video poker/roulette etc. require btwn. 60-1500x bonus wagering.... how any hedging, margin or minimum risk (whatever these are) strategy is going to give me a decent chance of any profit.

And also - why I shouldn't choose another MG like, say, Unibet - who have no such terms, none at all that I can see? How would your product be so superior over their's, that one could overlook these terms? I would suggest, although I'm no industry expert - that the Unibets & 32red's of the world see bonuses more as an acceptable marketing expense than others, who maybe see it more in terms of getting deposits & cash in....to which my opinon on, regards to your casino, is open currently- as you're new.