PKR revoking bonus for no reason.

[topoor]

I would suggest that you contact Kelly Spencer at Alderney. The email address is Info__AGCC@agcc.gg.
This is the person dealing with my complaint.

My pab here at Casinomeister is on hold pending the decision of Alderney so I believe it would make sense to have all copmplaints dealt with at the same time and by the same body to ensure the speediest resolution.

As no decision has yet been reached by Alderney it can only strengthen both our cases if you submit your complaint to them.

[Rodmania]

I also get bonus banned, i play all different games, but i am a bonus abuser???
I send my documents for verfication but they do not gave back my deposit, they stolen me also bucks from this.

I made a PAB

I hope we all get our money and winnings back, tahts such a shame...

[Rhyzz]

Simple fact of the matter is this...

Someone who plays Slots or Casino Hold'em is not a bonus abuser. They may be a bonus seeker, but that is for a Casino to decide and to prevent them from claiming any further offers.

PKR are on very dangerous ground here, if everything that top has said is true and there is nothing being left out, Alderney should have sense enough to make them pay up and get them to seriously review their retention policies.

[topoor]

Only thing I have left out is this official email from PKR.

Your documents have been cleared by my team, as discussed yesterday, we will refund to your Moneybookers account the remaining of the account balance minus the bonus.

I understand that you have raised a complaint with Alderney with regard to the bonus issue, I will wait for Alderney to raise this matter with me.



Best regards,



Motie Bring

Head of Transaction Services

PKR TECHNOLOGIES

[vinylweatherman]

Only thing I have left out is this official email from PKR.

Your documents have been cleared by my team, as discussed yesterday, we will refund to your Moneybookers account the remaining of the account balance minus the bonus.

I understand that you have raised a complaint with Alderney with regard to the bonus issue, I will wait for Alderney to raise this matter with me.



Best regards,



Motie Bring

Head of Transaction Services

PKR TECHNOLOGIES

This still leaves the unanswered question of the sudden closure of your Moneybookers account, as well as their refusal to say which term was broken, with their inferrence that this is information that would "help" with further abuse (fraud?) at the casino site.

If they can come up with an explanation as to how your playing pattern breaches the "spirit" of their promotion, let alone the terms and conditions, why have they not done so, even with what looks like a mass of complaints landing at Alderney.

It would be best if ALL players caught up in this go straight to Alderney, and forget about PAB for the moment. This will give the Alderney commission the chance to see the big picture, and the casino cannot then claim that this was an "isolated incident" - something many companies try when caught lacking by watchdog authorities.
Alderney will have a different view than the casino, and PKR will have to explain "bonus abuse" as applied to casino hold'em, and worse still, for SLOTS!!!!
If ANY promotion is offered to a player, or is advertised as available without restrictions, they cannot justify action purely because a player claimed the offer.
Alderney will also realise that the eyes of the wider player community are on them, and they would not want to lose their trust at this early stage, less than a year since the UK brought in the regulations that gave Alderney their EU wide status as being able to offer licences that clear the holders to freely market within much of the EU.

[lauram]

How does a casino get the power to have one of our accounts closed such as moneybookers and so on. As long as moneybookers was funded and casino got their funds how in the world does the casino have any power to have her moneybookers account closed. While back i had a instadebit prob with a casino trying to pay me, in the long run it was my error in not doing something instadebit asked, but not once during that time did i think this casino could turn around and say hey instadebit dont allow her to use her account. GOOD LUCK
with this keep us posted.

[topoor]

My latest communication from Moneybookers sheds no light on this either. The only conclusion I can come to is that PKR either a, lied to Moneybookers and told them that they had flat out caught me in a frauduelent act or b, are unhappy with me for complaining to Alderney and posting here that they have used their power as a merchant at Moneybooker to insist that I am punished for such behaviour. Perhaps this has something to do with it "PKR is the webs fastest growing online poker room with over 1million players signed up within its first year – a record for the online gaming industry. "

As can be shown by the email from Motie Bring of PKR my identity has been verified and my deposit + $17 winnings returned so there is zero chance that they have caught me committing fraud.

I would like to think that Moneybookers themselved have been decieved but given the recent correspondence and the lack of openness or discussion I am not so sure.


Dear Mrs. *******,

Thank you for contacting the Moneybookers Service.

Please be advised that we have already revealed all information about your case and this is the actual information that we are obligated by law to provide our customers with. Moneybookers cannot reveal any of its internal security procedures. However, please note that our Security Department will gladly assist with additional information, if contacted by the authorities. Once again, we would like to confirm the decision that you can no longer use our services. In case you are not satisfied with the manner your case was handled, you can file an official complaint against Moneybookers. Please find attached all the necessary information regarding this matter.

We hope you'll find this information useful.

Best regards,

Theodor

Team Leader Moneybookers Service

I have written to Alderney today asking for an update. It may well be too early and I have not received a reply but I intend to ask for weekly updates and will expect some progress reports.

[topoor]

I have received a reply from Alderney stating that they are waiting for my game history from PKR and that they will be able to make a decision following its receipt.

They have also advised that the best email address for them is info@agcc.gg not the one posted earlier.

If you have emailed them at the earlier posted address it will be a good idea to resend to info@agcc.gg.

Hopefully this wont take to much longer.

[Fleur-De-Lis]

Just a thought: if topoor is from USA, and used moneybookers for gambling purposes, may be it was enough for PKR to report this fact, and have account closed?

Furthermore, it is strictly forbidden for citizens or residents of certain countries such as but not limited to the United States of America, Turkey, China, Malaysia or Israel to send payments to websites offering gambling services such as sports betting, casino games and pokers games. Moneybookers reserves the right in its own discretion to amend the list of countries where it is prohibited to send payments to gambling activities as described above.

[topoor]

I live in England and have never accessed the internet from any other country.