Roguish PKR revoking bonus for no reason.

[blizeH]

Following a review of your account activity, we believe you have been abusing the casino bonus offer.

Your account has been closed in accordance with the bonus terms and conditions.

As you have now sent in verification documentation we will be processing your account balance, minus the bonus amount, back to your registered deposit method.

We will consider reopening your account if you agree to use our casino or poker games in the spirit they are meant to be played, however you will remain excluded from all future bonuses.

Regards,

Tony
PKR Security Team
security@pkr.com

They've refunded me my money minus the $250 bonus - not sure if I have a case or if it's worth even disputing it?

[topoor]

Well BlizeH my question to you would be did you abuse the bonus? Or did you as I did make an invited deposit in good faith, wager the required amount on allowed games and then withdraw?

If you have done nothing wrong I strongly urge you to send an email to Alderney. It will take 5 minutes and along with my email it could prevent a rogue casino from behaving in this manner.

In a further unbelievable development my moneybookers account has been closed. Moneybookers wont reveal further details except to say that they have received a complaint from an unnamed merchant. As PKR is the only recent merchant I have used it is obviously them.

I am shocked and appalled at this spiteful act from PKR. In addtion I am very disappointed with moneybookers who being a financial institution should ensure that they behave impecabbly and only with proof.

I have advised Alderney of this as it is surely rogue behaviour and am going to file a formal complaint to the FSA regarding moneybookers actions.

All this beacuse of that damn PKR. I wish I had never heard of them and cant say strongly enough.

DO NOT PLAY AT PKR CASINO.

[SirDaniel]

Hi iam new here, but read since 9 month

i also play this reload at pkr and made a withdrawl of 920 $,
i was banned quickly and they told they removed my bonus and gave back my deposit.

i get today 420 $, that means only the winnings, are they drunken O.o

i hope that with this publicity we can get our hole money back...

thx very nice forum here btw

[topoor]

Sir Daniel, please either PAB or make a formal complaint to Alderney. I can give you all the contact details if you wish. If you really want to get your money and make these people pay then that is the best way. I am really encouraged by this thread as we now have three people who have suffered the same treatment. We cant all be fraudsters.

Moneybookers are you listening?

[Roar]

Originally Posted by topoor

Moneybookers are you listening?

Sounds like you are pursuing this topoor in the correct manner.

The Moneybookers angle is disconcerting. I would be chasing down a 'Freedom of Information' application (or it's equivalent) firstly from Moneybookers and then from FSA.

My understanding is that institutions such as Moneybookers MUST disclose ALL information that it records on you within it's database.

Upon disclosure of the information you can take the next step including seeking redress of inaccurate or libelous information.

>

[topoor]

Roar, thats a very good suggestion. In England it might be covered under the data protection act. It just depends whether moneybookers are covered under fraud prevention legisaltion as to whether or not I could successfully demand it.

I will look into this.

[maxd]

Originally Posted by topoor

Sir Daniel, please either PAB or make a formal complaint to Alderney. ...

Go here if you are interested in the Pitch-A-Bitch process: Past PABs

Or here if you'd like to see the sort of things we've handled in the past: Past PABs

[vinylweatherman]

Originally Posted by topoor

Well BlizeH my question to you would be did you abuse the bonus? Or did you as I did make an invited deposit in good faith, wager the required amount on allowed games and then withdraw?

If you have done nothing wrong I strongly urge you to send an email to Alderney. It will take 5 minutes and along with my email it could prevent a rogue casino from behaving in this manner.

In a further unbelievable development my moneybookers account has been closed. Moneybookers wont reveal further details except to say that they have received a complaint from an unnamed merchant. As PKR is the only recent merchant I have used it is obviously them.

I am shocked and appalled at this spiteful act from PKR. In addtion I am very disappointed with moneybookers who being a financial institution should ensure that they behave impecabbly and only with proof.

I have advised Alderney of this as it is surely rogue behaviour and am going to file a formal complaint to the FSA regarding moneybookers actions.

All this beacuse of that damn PKR. I wish I had never heard of them and cant say strongly enough.

DO NOT PLAY AT PKR CASINO.

This situation with Moneybookers points to this being much more than a bonus issue. They most likely have accused you of fraud or money laundering activities. "abusing" bonuses is simply the OPINION of the casino where a player has obeyed all the rules, yet has appeared to have played to win, rather than extend playing time. Passing this information to Moneybookers is an illegal act, as this is your "personal data", and they have damaged your reputation, and can now be taken to court for Libel. A complaint can also be sent not to the Alderney Gambling commission, but to the Alderney government's department that regulates the handling of personal data.
As for Moneybookers, it would be a request under the Data Protection act, enclosing £10 for disclosure of all data held about you. Further, you should get a credit report (don't hurry though, it will take some time for this incident to appear if it is going to). Three agencies handle this, and it costs £2 to get a report from all three - total outlay £16.

Given that is seems that PKR are pulling this "bonus abuse" excuse with a number of players, I am left wondering whether Alderney is becoming another Kahnawake, albeit a UK whitelisted one.

I do not understand why I was unable to navigate to the full list of licence holders, I went round in cirlces for 20 minutes, and I DID try that link first.

We can now judge Alderney on the SPEED at which they address this, as having a Moneybookers account summarily closed before any investigation has taken place seems like rogue action, and should prejudice PKR's position if it turns out to have been them (they knew that the dispute process was ongoing, yet caused an adverse report to go to a third party before Alderney had ruled on the case).

[Nifty29]

What a shocking situation this one is. PKR should be closed down immediately if Alderney wants to maintain any image of fairness and reliability in protecting players.

It also seems that many casinos are taking a different view on 'bonus abuse' lately....

A few weeks back I received $100 NO DEPOSIT loyalty bonus (as I was an EliteVIP) from This Is Vegas and played for a while and lost etc (as you do ). A few days later, I deposited a small amount and cashed out a few hundred bucks. The next day I receive an email from John (TIV manager) stating that I was a 'bonus abuser' and that I was banned from all further promotional offers.

What the??

Its interesting to note that I ONLY play slots and the high variance ones at that..AND they sent me $100 FREE a few days earlier. In my opinion, the former 400Group casinos have lost the plot. I only play at SlotoCash nowadays as they pay super fast and always send me a freebie when Im losing (and sometimes even when Im winning!).

Im sorry to derail a little here, but with the topic being 'bonus abuse' I thought it was relevant.

Hope everyone gets paid from PKR!

[blizeH]

If I wish to dispute this and hopefully get the $250 from the reload bonus back, who should I contact? Alderney?

Cheers