Maxima casino- BEWARE!

[hakapuku]

My friend told me his story with this casino. He deposited 100 at Maxima, received 200 bonus. He wagered enough and had 1550 in his balance. He cashed out. In 2 weeks he received the money from the casino- only 200$. He contacted the casino. And they refered him to their new terms and conditions which they added,i think, several days ago:

"Only withdraws smaller and/or equal to cashable bonus will be processed and remaining amount removed from players account."

That means - the maximum withdrawal is 200 (including players deposit). And this is after doing 7000+ wagering.

Dont touch this bonus! It stinks. And they can change their rules again, for example, maximum withdrawal is 0.

And there is one more bonus promotion called VIP Bonus" at their website. I think it is a worse promotion ever:

Deposit for the first time any amount higher of $500 and get exclusive 50% VIP bonus
The maximum bonus is $500.
All promotional winnings must be played prior to withdrawal. The rollover is 18 times the deposit plus the bonus.

And, additionally:
Only withdraws smaller and/or equal to cashable bonus will be processed and remaining amount removed from players account.

This means, you deposit 1000 ,receive 500 bonus and maximum cash out is 500 (including your deposit)! Can you imagine it? After you deposit you instantly lose 500 dollar! And no way to win!This is what they call a VIP bonus.

I know this is unbelieveble so check their terms yourself and see how they rob the players. Maxima casino must be rogued!

Maxima casino promotions and bonus disclaimers

[umberto]

I remember Mount Olympus had the same amazing offer and probably is still in their site. And hakapuku, believe me the offer was like the last part of your post. If you deposited the maximum amount you d lose money at once. Check in in their site if you want.

[Mousey]

Things seem to have gone horribly, horribly wrong at Maxima. I once found it reliable, but then there were reports that affiliates weren't getting paid, and players couldn't get a reply to any emails, etc., etc. Rumors hinted that Maxima was short on funds.

I, too, recommend caution regarding this Playtech casino -- whether playing their ridiculous 'bonuses' or not.

[WAYLANDER]

When i saw this post i thought there must be a mistake, so i checked it out.
The OP is correct and the T&Cs clearly state that if you deposit $1000 and receive a $500 bonus, that the maximum cashout is $500!....the casino keeps the rest!
What a joke
I know alot of posters call some casinos crooks, but in this case how else do you interpret these T&Cs....you cannot win!.... infact you can't even break even!
I tried to ask live support, but they were not home....would of been interesting to hear what they had to say.

WAYLANDER

[SlotsWizard]

Originally Posted by Mousey

Rumors hinted that Maxima was short on funds.

I'm going to go out on a limb here and say that the mere presence of these T&C's pretty much confirms those rumors.

[SlotsWizard]

This place has some of the most interesting Terms and Conditions I have ever seen. Here is a quick run-down:

"Only withdraws smaller and/or equal to cashable bonus will be processed and remaining amount removed from players account."

As stated by the original poster. Your maximum cashout cannot exceed the amount of the bonus you received. For the 200% bonus this effectively means you can only hope to double your deposit. For bonuses of less than 100%, your deposit loses value quicker than gaming stocks did on October 2nd, 2006. However, keep reading - there is a way to get around this restriction that I will describe later on in the post.

You will be required to fax us a photocopy of valid document with picture and address.

Based on the wording of this sentence, the following items would fulfill your obligation:

Photocopy of valid document:


Picture and address:


The promotion is for genuine players only.

Any player who clicks the "spin", "roll" or "deal" button while their attention is diverted is deemed to not be genuinely playing, and is therefore excluded from "the promotion".

Bets placed in the games of Roulette (all sorts of Roulette), Baccarat (all sorts of Baccarat), Craps (all sorts of Craps), Black Jack (all sorts of Black Jack) or Video Poker (all sorts of Video Poker) do not fulfill players obligations with regards to the minimum wagering requirements.

Rest assured that you will enjoy a true gaming experience at Maxima Casino, because they have all sorts of Craps.

Players, who endeavor only to meet minimum play through requirements of a given bonus, exhibiting 'bonus hunter' characteristics, will have their accounts automatically flagged and audited. Should the security department determine that a new player account was set-up solely to exploit this bonus, The player may forfeit their bonus money, any winnings gained under this promotion and their initial deposit returned.

This is the escape clause that can save the unlucky player in a pinch. Suppose you receive an offer for a 50% match up to $250. You deposit $500 and receive a $250 bonus, so your maximum cashout is $250. If you only wager the minimum wagering requirement of $22,500 and cash out $250, your account will be automatically flagged and audited, any winnings gained under the promotion will be forfeited, and your deposit of $500 will be returned.

Conclusion: "The promotion" is actually a cash-back insurance bonus, disguised as something more sinister.

[slowstarter]

Oh dear - I have just experienced the same scenario and was only told by an old friend to check out the forum once I had the problem.

I didn't particularly want the deposit bonus but contacting support was a pain, so I just went ahead and deposited my $100. I'd played a few other playtech casinos and done ok - I think about an $800 successful withdrawal from a $100 deposit had spurred me on to try a few more Playtech sites. Maxima was recommended by onlinecasinopro.com.

With a 30 x bonus and deposit rollover I guessed it might be quite tough to make the rollover, but I'd done ok elsewhere and so I was holding out for a generous freespin bonus on the progressive slots. I got my lucky break quite early on and started to seriously think about actually making the wagering! (I was above $1000 at this stage)

I upped my stake - usually a sure recipe for disaster, but got a couple of nice freespin bonus again, whch sent me sailing up over $6000. I checked with support how much wagering I still had to do and was told $1500 or so.

What a feeling that was - worst case scenario - I could wager and lose all $1500 and still come away with a clear $4500.

As it turned out, the last $1500 went through my fingers very quickly and I was left with about $4200. I left about $100 and made my cashout request. During the wait I frittered away the balance - $100 in my account - and was contacted after 5 days I think for photo ID, which I provided.

To my absolute horror I got my withdrawal approved notice today - you've gusessed it already - yes - $200.

Of course I've contacted support and emailed Dan F (casino manager) - who to be fair has responded in person to my emails but I don't see any progress being made. I've played quite a few casinos in my time now - generally blackjack until my little sortie into the murky waters of slots and video poker and NEVER seen terms like these.

I don't hold out much hope of a goodwill gesture but I am left wondering why is such a term in place? You have wagering which takes back for the casinos almost 100% of the bonus from any unwary new player. And then it seems to me to mop up the rest and to control any unforeseen losses to winners like I thought I was - you have this clause limiting any withdrawals to the amount of the first deposit bonus. I'm HUGELY disappointed and disillusioned now over my $4000. I would be suicidal I think (or murderous maybe???) if I had been fortunate/unfortunate enough to have won one of the progressive jackpots.

Suffice to say I really needed that $4000!

For the sake of completeness - here is the offending and downright rogueish clause:






These are the rules for all promotions unless otherwise stated


Only withdraws smaller and/or equal to cashable bonus will be processed and remaining amount removed from players account.

The Bonus you want to claim will be given only to those players who have no withdrawal in pending status. Some of our bonuses are given automatically, and others have to be requested. If you have not received your bonus automatically after your deposit, please contact us by:

- Clicking on the online support icon in the casino lobby.
- Clicking on this button :



So is there anywhere a list of casinos that don't have these extortionate clauses?

[vinylweatherman]

I have checked, the nasty clause is nested TWO clicks deep in the promotional terms, yet, boldly stated in full view at the bottom of the list of available bonuses is this:-

-------------------------------------------------------------------------

Are you sick and tired of wide spread of online casinos offering enormous amount of free bonuses that are for wagering purposes only and can never be withdrawn?

We at Maxima Casino do not want to mislead our potential customers with so called ‘bogus bonuses’ and therefore we have prepared a wide spread of wicked and generous promotions where after fulfilling the play trough requirements you can cash out everything that is left on your balance.

DO NOT BE MISLEAD BY HUGE AMOUNTS OF OFFERING BONUSES, BUT PARTICIPATE IN OFFERS THAT ACTUALLY GIVE YOU FREE MONEY !


TRUST US TO MAKE YOU RICH!!!
---------------------------------------------------------------------
Highlighted is the deliberate lie that makes them deserving of full roguery!

The last line is the only example of poor grammatical construction, and should read "TRUST YOU TO MAKE US RICH"

Do Playtech give a toss?
I am shocked that this depth of deception is coming from a casino using one of the mainstream suppliers. From the posts, this is not a case of "poor grammar", they are actually enforcing this!


If this is the state the industry has descended to, no wonder they are in trouble.
The only possible way to win here is to double your first deposit by meeting WR and withdrawing the $200, ALL the rest of the sub 100% promotions are simply a donation, or break even if you just breach the T & C and they refund the deposit. All those payment processors seem happy to have them on board as a merchant, so their vetting procedures are certainly up to scratch, while Neteller chastise players who don't have PERFECT security on their PC's

How many MORE of these are out there, this is just one example!

[mikepipe]

as long as crooks like this run what the call "business" it is a simple MUSt for players to come to this forum and study the accredited casinos list BEFORE depositing.

[MoMa]

I cannot believe how someone in the PR department came up with these terms for their bonus promotion!

Deposit and instantly lose your half deposit! 100% guaranteed NOT to be able to win them back! I really try hard to find out what where they were thinking when they started this promotion...