Tatts casino, I cannot find any info on withdrawals of winnings

[jen]

First I have looked through their entire web site several times. I have failed to find any info. Then I contacted the casino via email and got the answer to check their: (a) FAQs and (b)Terms and Conditions.

I can not find any of those! Is it my fault?
Does anybody know about how their withdrawals are done. I do not know maybe players are not supposed to withdraw at all.

http://www.tatts.com/casino/customer_service.html

[Casinomeister]

HI Jen,

I believe this information is given to you when you open an account. I'll let them know that they ought to post it on their main site since this is a question that most players have. Probably just an oversight on their part.

Withdrawing is quite easy. First you must provide proof of identity. I just scanned my passport and a water bill, emailed them as an attachment and that was it. For your first withdrawal, they send you a check via mail. Once you have deposited this, then they know you is you and then they give you other options for withdrawals.

Hope this helps.

Bryan

[jen]

Thank you, Bryan. As usual you are most helpfull.

The thing that puzzles me most is that the casino have directed me to non-existing documents twice while ignoring my question.

I still keep playing Tatts lotteries online.

4 jen:
This casino,lotery support team is not very fast for answering!!!:-)
But every answer on every quest!! (my experience)
Email with documents ,must be send in TEXT format (not HTML)
From Bryan answer:-I just scanned my passport and a water bill.........
- and you must print TATTS Member Registr Form and filled-out send back to Tatts!