The Archives

[Anonymous]

Golden Palace and Casino Depot, 2 companies owned by the same enity, are confiscating players money. For some time, they been having generous promos where they give 20% of any deposit to a max bonus of $2000. Golden Palace would run this promo about once a month for 3 days, I don't know how often Depot ran theirs. Players that they feel are taking advantage of these promos, are being locked out of their accounts and the casinos are keeping any money that they have on deposit. One player I know, got an e-mail warning a couple of weeks ago. This was a very nice gesture on the part of the casino. The warning stated that it has come to their intention that he only plays during promotional periods and that if that continues, they would be left with no choice as to suspend any promotional offers to him. So what does he do? He makes a deposit and plays. As he was playing, he gets locked out. As of now, they are keeping his money. At this time, I don't know how many casinos this ban will apply to. The software is Microgaming. I did call to inquire about the lock out talked to the head of security who knew about all my Microgaming accounts. This guy, to put it mildly, was pissed off big time.

[james]

Casino Depot (Golden Palace) Thieves!!!

I have played during several previous promotions at the Golden Palace and co-owned Casino Depot, with no problems.

I recently got an email from the Golden Palace and Casino Depot stating that they thought I was taking advantage of their generous promotions. It suggested I should play during non-bonus times as well if I wanted to still receive promotions.

A couple days later, I got another letter with the details of my recent cashout after their latest promotion, saying they had just sent me a wire. They had a $1000 accounting error.

I called them, and it was fixed shortly.

I played with the $1000 they put back in my account and hit my first royal for $4000 ($1 Jacks).

I saw no more emails after this, including a cashout statement. I just checked my Playcheck records and found out why.

They reversed my cashout after the royal, and confiscated it, labeled as Fraud.

They reversed my previous cashout (3 days after they said they had sent the wire), labeling it as fraudulent also.

Total Casino Depot take: $7995.

Perhaps this is how they can afford to offer generous promotions.

[promos ..only way2go]

Just checked my email and got another $30 from GP...no wait, this time it's $50! Whoa...thanks James!

Golden Palace...you are known crooks! Fraud...ha, now that is funny? You guys are the most fraudulant casino on the net and that includes First Live. The players have been funding those generous promos since your first customer ripoff. And yet, the players continue to play with you simply because of the promos. Sound like a loop? But, beware...your reputation is really starting to precede you and your player funded promos. Lets have one more generous promo though....and make it a good one for $8000! Quit dinking around with this small stuff.

[steve_adkins]

Oh Dean! come explain this one to us. We do not understand how microgaming and Golden Palace can be such cheats and ripoffs.

I promise, not to say anything about the toilet thing. But we will stand back and give you the floor. Why is James not getting paid?

[steve_adkins]

Now I understand where the Golden Palace gets the money for all these Promotions.

[sirius]

I have also been playing at Golden Palace and Casino Depot for the promos. I didn't receive the warnings that the others have despite picking up around $6000 since christmas (only $500 during the big 50% promos cos I went easy on it). This $6000 was depite only averaging $5000 deposit per promo (which is half the maximum- although I deposited more in later promos but less in earlier ones). You can imagine how much they would lose if even only a couple of hundred people did this. They would be paying out millions in net loss due to these people already this year. Maybe they can afford to do this. If they need to deny people the bonuses they should have detected who was playing like this and not sent the promo emails. I think this must have been what happened to me because I never received the last Casino Depot promotion but I didn't receive the warnings that James and Wizard of Odds did either. I won't be playing any more though if they are legitimately able to seize the balances of people's accounts whenever they feel like it. I dont see anything in the rules to suggest they can do this.

A clause you may find interesting Mr. Adams of security is that you are not even allowed to play:

Employees of The Golden Palace Online Casino (the "Company"), its licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, retailers and members of the immediate families of each are not eligible to participate in the Game.

[mike]

Hi,

I have a big problems with the mother fuckers Casino-On-Net. They cheated me, and took over $15000 from me. I have been playing their roulette, and I have been losing all the way!!!! I even got 16 consecutive blacks in a row. When I changed my bet n black it went RED!!!!!... So they have very bad odds!!!!!!

I also, live in the USA, and as it is known, it is not allowedto take Western Union from USA customers. However,they accepeted $5000 western union deposit!!!!! No other casino on the net takes wesetrn union from USA customers.

However, since I e-mailed them about all this and about the odds, they offered me $2000 to keep my mouth shut and to sign a letter of all my deposits. I refused. They stopped responding to my e-mails.

Moreover, all the casinos there is a monthly deposit limit of $5000 or so, this casino accept as much as you can lose!

I am now going to dispute all the charges against them.
What I ask is that what will happen, and what are the legal issues against me if I dispute the charges

Please tell me.....

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[spearmaster]

I have word from Microgaming that Golden Palace will be making a statement shortly to clarify the issues that have been raised here recently. I expect the tone to be very apologetic - if it isn't there will be more explanations demanded of them.

I have no other information about what is happening - however I have made it clear that in my opinion, the issues at hand must be addressed in the proper forums and the proper manner.

[james]

I will be very interested to understand by what logic the Golden Palace can 1) seize bonus money handed out to a player and fairly earned according to their rules, 2) seize all additional winnings in the players' account, including a royal flush jackpot, 3) reverse a wire withdrawal that had supposedly been sent 3 days previously so they can grab more cash.

$6995 attached to the explanation would be much better. I don't know how much more they grabbed from other players last weekend.