Complaint #732 Jim Redman Casino

[larry]

Name :
URL of Complaint : www.jimredmancasino.com
Account Number :
Did they contact the casino : Yes
Did the casino respond to them : No
Did they deposit in the casino : Yes
Did they recieve there bonus : No
You deposited : $
Contact Name :
Customer Service Email : Pitstop@JimRedmanCasino.com
Customer Service Phone : 1-877-428-9579
Complaint : Never received my winnings of $420. The casino is teporarily closed, "technical difficulties"
How Resolve: I know other OPA members who have the same problem. Could you please contact the casino and help us get our money, and find out what the problem is. Prizemoney@JimRedmanCasino.com Jim@JimRedmanCasino.com

I, ****** * ******** , give permission for Jim Redman Casino to release all information regarding my account to the OPA.I also agree not to settle this claim without first notifying the OPA of my intentions to do so. I further agree to be truthful and honest in my communications with the OPA. I understand that by misleading the OPA in this matter could result in my membership being cancelled in the OPA. I further agree to release all terms of any settlement agreement with the OPA I further agree to reimburse the OPA for any out of pocket expenses concerning this complaint. I also understand that this complaint may be posted or broadcast by the OPA

Complaint Time and Date : 4/28/2001 5:47:49 PM

[larry]

Hello Jim Redman Casino

One of our members has filed a complaint with us against your casino. We have found that most of the time this is a simple misunderstanding between a player and the casino and is quite often easily resolved.

I have copied the complaint to this email for your review. Please take a moment and get back to me. All complaints are posted at www.casinomeister.com in the OPA forum. Your response will also be posted,

Larry Smith
OPA
www.onlineplayersassociation.com

[larry]

Hi Larry,

Thank you for contacting our casino.

Notwithstanding that we are grateful for
the assistance of online watchdogs, you
will appreciate that it is against
company policy to reveal confidential
information regarding players' accounts.

We will be interested to learn if you
receive any further enquiries on this
particular matter. Meanwhile, we are investigating
Mr ********'s complaint, and will contact
him directly.

Please feel free to pass on to him our
concern that he is not happy with
the service we at Jim Redman's
are providing.

If you require any further assistance, please do not
hesitate to contact us.

Kind regards
Max