Can't.
I very much doubt they 'upped an ran'. It also doesn't fit with my understanding of the current state of affairs. Furthermore, it makes no financial sense.
I'm sure you guys are well aware of the fees these successful e wallets charge; they make plenty of money, it makes no sense for them to 'up and run'. That is like suspecting someone of stealing the feathers of the goose that lay the golden eggs.
First, to both bowlingbob and CoolCat. Please email me info on these complaints. Removing an ewallet isn't the same as turning off or on a light switch. There are considerations that must be made. I'm very much interested in cooperating with you guys, but please send me more info than what you have posted, I can't base our decisions on two anonymous forum posts.
Guys, trust me, the processing issues (nothing specific, but in general) that are going on recently are very much against our financial interests. We wish it was otherwise, we realize that these issues are not going to help us improve customer satisfaction, conversions or retention, quite the opposite. If you want to write to your representatives in Washington requesting to improve the situation with United States Citizens gambling online, we encourage you to do so. In the meantime, we deal with what is thrown at us, we don't create the situations.
Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliates Manager
A different operator DID comment though, and your cryptic sidestepping of the issue now has me 100% convinced these "rumours" are actually TRUE.
What happened to EWX could just as easily happen to MLW, QT, and the rest. US players are convinced there is a conspiracy of silence because something VERY bad has happened, and they might as well kiss any funds still in EWX goodbye.
Your own action in removing EWX as an option is pretty much 99% proof that they are LYING to their customers, but surely the CASINOS are customers too. Why does ONE set of customers get told one thing, and the MOST VULNERABLE set of customers get told another just to make them stop worrying.
The consequences for players of being lead to believe they still have money that has really vanished for good can be VERY serious. They could gamble with other money on the basis that it is "covered" because they have the same amount "temporarily tied up" in EWX.
US players have already been through this once with Neteller, and now TWICE with EWX. They are hardly going to volunteer for a THIRD repeat, or a fourth.
Getting them to trust yet another eWallet after they have TWICE been screwed over by even MORE trustworthy companies is going to be difficult.
Only the most hardened "die hard" players will keep depositing the same volumes, the rest will either give up, or be too scared to keep much in any of the eWallet offerings.
By all means, they should let their politicians know how they feel about this, but until these politicians do something to accomodate them, they are taking an ever increasing risk in continuing to play.
I find it odd that a company that has severed a relationship with another STILL "can't comment".
Eventually, the truth WILL be revealed, and this will expose who the liars are, and who deliberately withheld information that if known, would have prevented players from losing large amounts of money.
US players need to assume the absolute WORST about EWX, but hope that what emerges, whilst bad, is not the worst it could have been. To start with, ANY money that was in EWX, or has vanished on the way to or from EWX, should be considered money they will NEVER see again. They should then evaluate whether they can still afford to play based on NEVER seeing their EWX funds again. This is of particular importance for those players that had a big win recently, but it has ended up stuck in EWX. They should NOT play "loose" because they feel they recently hit big, as if they lose, they may end up losing TWICE because they might never see that big win.
Other posts seem to indicate that EWX is no "one off", but the result of a coordinated "crackdown" on money movements. This means that what works fine today, may well close down by tomorrow, with all funds lost in the ether.