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Originally Posted by CROGO
To Spearmaster: I don’t believe this was a misunderstanding. I feel this is a deliberate strategy to penalize people who are not UK citizens but deposit in pounds.
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What I meant was that support must have misunderstood something. It makes no sense to penalize people who are not UK citizens but deposit in pounds - income is income, the more you deposit, the more they make.
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If the casinos want to regulate currency deposits, OK, but they need to be open about it. The reality is they are playing “Gotcha” here. They are hiding the ball here. Yes, I made a profit here, but if I had deposited through a credit card and then disputed only 10% do you think the casino would put me on a blacklist, or do you think they would say, “Oh well he paid most of the bill”?
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Which is why I don't buy this currency excuse from any casino. That being said - eat the 19 and never go back. You don't want all the hassle associated with recovering such a small amount of money - or do you?