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Originally Posted by Vesuvio
Just a few things which strike me as odd from your first post:
If you were taking their terms literally wouldn't you deposit £57 or so if you wanted to play with $100? I can see how the terms could confuse anyone, but as far as I remember Playtech software and especially the cashier makes it very clear which currency you're using (before you deposit).
You then go on to make the same mistake at another casino, despite saying you'd looked at the terms carefully (and must have spotted the similarity)? That, and the strange contradictions of obvious knowledge and apparent naivity in your post, make me assume you're a bonus hunter, though that's fine and there's no need to be coy about it 
In any case it's good that you've drawn people's attention to the shady behaviour of having a term at the top of the banking page eliciting play in different currencies & a sting in the tail right at the very bottom. Unfortunately I don't think you have much of a case for recovering the 5% as that term doesn't really appear to be part of the "Overnight Express" section. |
I just double checked. It was 125 GBP I deposited at DiamondDealcasino, not 100 GBP. (For some reason I can’t edit the original post now.) What happened was that after I got the first part of the payment from lasvegasusacasino I deposited at DiamondDealcasino. The second part of the payment didn’t come in until a few days later.
Bonus hunter? You can think whatever you want, but if I was only playing for the bonuses why did I only claim a bonus at one casino?
I am not an expert on Playtech software, but I believe that the software used to wager with may be different than the software used for depositing. The software was not clear whether I was depositing $100 (U.S) or 100 GBP. (I now make a point of calling CS about this if it isn’t clear.) Yes, the software did show me playing in pounds, but was I really playing in pounds, or only the equivalent in U.S. dollars? The fundamental problem is that the banking terms clearly stated that all deposits would be converted into US dollars.
When you go into a brick and mortar casino you have to convert into the local currency before you play. (I travel a lot. When every other money changer is closed, the casino will be open to change money!) I understood that they were automatically converting the currency into U.S. dollars when I deposited. This is what the banking page clearly read. They were not “eliciting play in different currencies” as you stated. They were eliciting DEPOSITS in different currencies. If all deposits were to be converted in to dollars then why should anyone be penalized for the casino’s own failure to abide by its own rule?
Thank you VinylWeatherman for agreeing with me. Usually when you read a contract of other legal document you use the headings to group things. In the casinos referred to, the 5% penalty language appears under a bold faced heading for “Overnight Express” and above a bold faced heading “Special General Note”. If it was a general term, it needed to be under the “Special General Note”, assuming its OK to not list this penalty under the T+C’s for the casino. By hiding this language, and it was HIDDEN under the “Overnight Express”, the logical interpretation is that the 5% penalty only applied if you chose the “Overnight Express” payment AND you requested a payout in pounds. (And how could I know at the time of depositing that playing with GBP’s was an option, since the banking terms clearly stated all deposits would be converted to US dollars?) I neither requested “Overnight Express” payment nor did I receive it, and I would have been quite happy to receive payment in U.S. dollars. The decision to pay this out in pounds was theirs, not mine.
To Spearmaster: I don’t believe this was a misunderstanding. I feel this is a deliberate strategy to penalize people who are not UK citizens but deposit in pounds. If the casinos want to regulate currency deposits, OK, but they need to be open about it. The reality is they are playing “Gotcha” here. They are hiding the ball here. Yes, I made a profit here, but if I had deposited through a credit card and then disputed only 10% do you think the casino would put me on a blacklist, or do you think they would say, “Oh well he paid most of the bill”?