Quote: Sometimes I have to wonder if the specific dealings with a particular casino in a group and the group itself can vary.UNQUOTE
I think this is a good point. Although several brands may feed into a particular group ownership's admin set-up, it is possible to have brand managers calling the front-line shots at the individual casinos, especially in the bigger groups.
I think we have to guard against forming too much of a one-sided, negative perception of the industry as a whole in this particular section, which is devoted to individual beefs against online casinos. To keep a sense of perspective, the more established of these venues are dealing with thousands if not tens of thousands of transactions from a very large number of players on a daily basis, and the average percentage of complaints in relation to total business transacted is probably very small.
I take the point that even one complaint is one too many, and needs to be fairly addressed, but the realist in me tells me that it is too easy to develop an unbalanced general perception from a concentrated reading of negative posts involving the (probably) fairly small percentage of savvy online players who use the fora.
That's certainly not intended to decry the value of exchanging information on bad experiences, because that helps the players obtain justice or avoid rip-offs...and it also serves to focus the casinos' attention on bad practice in need of improvement and its business consequences.
Regarding Main Street Group, unless there have been changes lately this outfit is headed by Marty Jensen, an experienced
RTG operator who with fellow investors bought The Prescription a couple of years ago. Marty and his group had their (bad) moments several years ago, but to my knowledge there have been few complaints against this operation in more recent times.