This topic has been beaten to death at
WOL, and again with correspondence between me and my contacts. I have made a suggestion to the casino on how to handle this. Hopefully they will consider what I have recommended.
In the meantime, the player is wrong - and she knew it. She contacted me in August stating that she felt she was owed her winnings because the server is where the jurisdiction should be determined - not the player's location. This is illogical. And the casino's terms and conditions - like most - state that the players are required to know whether or not they they are able to gamble legally in
their jurisdiction.
She lives in Nevada, and she
knows she's not allowed in a casino.
If this situation happened at a casino in Vegas, she would have been tossed out on the street, perhaps even arrested. I feel she's lucky to get her deposits back. That would have
never happened off line.
Like I mentioned, I have made some suggestions on how to have some sort of resolution. I'm waiting for word back on this. I'd recommend that everyone keep this thread mellow. Thanks!