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Great Post, I loved it up to a certain point. As an excasino manager who was envolved in those type of situations, I never had a problem giving a player comps to satisfy them and usually 10 times the amount that they lost, but when a player said that they were cheated by a game. You need to understand that when a player says" that machine stole my money, or I had a royal flush and it didn't pay" I had the integrity of the casino to uphold. Sure it would be easier to just give the player the comps, but than that customer will always think that the casino really does screw up or cheat. I never had a hard time giving a player comps when they said" hey can I get some comps, I just had a bad run."
So remember when there are problems with the casino remember what you sound like when you complain.
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