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Well,
Personally, when I worked with a online casino on CS, and I recieved mails like yours saying "Go [insert word here] yourself" I felt like the person writing was the biggest loser on the planet, but still, I also wanted to rip their heads off and shove it down their pie-holes. Not possible (if you know the human anatamy) and therefore, not possible to reply either.
When I left the CS to become a marketing assistant, I quickly did calculations, drew up a document, and showed the CS staff exactly what ONE customer is costing the casino. THat is excluding the affiliate's monies spend.
Then, I suggested that for every client 'lost' that amount will be deducted from wages.
The suggestion was never implemented, of course, but it worked like a charm. You heard very little complaints about them!
Petunia
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