Quote:
|
Originally Posted by rj314
I had a conversation with a rep from Casino Partners today, and he said there was no way this was possible. He couldn't find this thread that I pointed him to, so I told him I would bump it.
|
Just FWIW, I have now been paid. I was contacted by a guy named Elad (no last name given) by telephone, whose email is
elad@casinotropez.com
He said he and investigated and agreed with me completely. This was following a complain to Playtech disputes. I had complained before to Playtech about Grand Banks, and also about some silliness by Monaco Gold, and I have found the service in each case to result in full payment of the monies I have been owed. I have never used any other software provider's dispute resolution service, but from my own experience gentle polite (never abuse the casino when they owe you money!) persistence and clear elucidation of why you are right goes a long way in getting a result.
That said in this case I found out after the fact that the particular 'hidden term', which they have now publicised up front in a satisfactory manner was biting people for a long time, two years or more, before they corrected it.
See e.g.,
http://www.casinomeister.com/forums/...vegas-red.html
It's really difficult to tell what the true face of an organisation is when you cannot get resolution from low-level employees who are often unbending, whether by corporate policy from above or by jobsworth syndrome, as compared to the smoother types like the Elad I spoke to. However, whether they were not enforcing the term for the two years and there was no problem, it does seem like a long time for hiding away 'we can confiscate your money' clauses where the player would not expect to find them.