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Once again I find myself shocked ... this despite seeing it over and over ... and again... that an OC which has been around as long as this one ... who's operating costs are not even in the same dimension as its cousin the land-based casino endures on a monthly basis... the lights, the payroll, ... everything right down to Uncle Sam's heavy lean on their bottom line ... cannot find within itself the integrity to be magnaminous enough to CHEERFULLY admit that if there was fault to be assigned over this matter ... that it was they who were wrong ... and as such will be CHEERFULLY paying the debt that they owe due to circumstances they themselves created ... including the very T&Cs which plainly state what is necessary to satisfy the casino ...
That I remind you the player even went the extra 9 yards to get confirmation from the casino that what he/she was doing was within the accepted boundries ....
and then go back to the drawing board and fix the problem!
If you put on sale a new car for $10 ... you don't mistreat a potential customer just because you know you were too stupid to ask a selling price which would show a reasonable profit for the time you invested...
You be smart enough to not have put the car in a position where it could be gained for that price.
Is it me or ... I mean it just doesn't seem like rocket science to me. That is ... unless you want to start renegging and are forced to start coming up with excuses out of thin air which are plausible.
...............
Wait I'm not done yet.
Here's the part that literally pushes me into the next life. Nearly anytime I hear about a casino trying to pull such as stunt as this .... the matter is illuminated at a discussion forum ... a lot of denial goes on on the part of the casino ... more time consuming crap happens .... and finally the place breaks down and does the right thing .... but only after its been proven to anybody with half a brain that the place was obviously trying to cheat/not pay.
Then... . then the great minds behind the curtain come to a conclusion that they will pay after all.
? Hey if you're gonna make yourself out to be an azzhole,... at very least achieve the goal you were so willing to put your entire reputation on the line to get.
Geesh..
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For the casinos ... to protect themselves..
The chargeback trick is straight out fraud and done so with complete malicious intent and IMO the casinos should do the obvious next step but only if and when the line is crossed into fraud. Meaning you gotta give benefit of doubt as much as that does suck.
Meaning that until the player has proven to be guilty of doing a chargeback: they must be treated in a fair and honorable manor.
However! Once that line is crossed the name and all prudent info on that player should be added to a blacklist which is circulated amongst the casinos so that each of these bottom-feeders will have been driven into the light and for lack of better words ... essentially only have to be paid for once - by that unfortunate casino which absorbs the chargeback.
I realize that someone can create a new identity to get around the above ... and I'm not expert so please chime in and correct if I'm wrong but I think it would get pretty tough to keep coming up with the "complete package" a player would need in order to cash out
when you add to that recipe some better protective T&Cs which could perhaps include something to the effect of
due to the extreme amount of fraud this casino has endured by players involved in a form of bonus abuse known as ... that should that player's history of play appear to mimic the pattern of such abuser fraud: ... that the casino reserves the right to ........ (basically cancel the account at their whim and keep all funds involved) ... and that if the player has a problem with that: ... then the casino strongly suggests the player choose to not accept any kind of bonus so that if/when the time should come they have won and want to cash-out ... that said option will be available without any kind of delay caused by the need for investigation to see if all play-thru requirements were met to prevent bonus abuse.
Seems a simple no-brainer to me. It is my experience you get what you ask for on the net ... from an advertiser's pov anyway.
If you advertise bonuses, you're gonna attract bonus abusers. In my 6 years affiliate marketing casinos: I've never felt I was missing anything because of the fact that I choose NOT to lean heavy on promoting bonus offers .. and my player base is one that I feel confident to say is probably as full of quality players as anybody on the net could produce to show. On the other hand I know webmasters who's whole angle is "free casino bonus!". And they get that kind of traffic accordingly.
My point being that the casinos aren't losing any favors if they don't seem attractive to the kind of traffic that these abusers obviously seem to frequent. What few decent players they get: do not counter-balance the steady stream of bottom feeders they are seeing.
Stop concentrating on spending your budget towards players that are all about meeting the minimum requirements to walk away a few dollars richer ... get a competent blacklist circulated amongst you ... aim those saved bonus funds towards rewarding the truly good players that you have.
The saying "buy quality and you'll never be sorry" applies to more than just goods. Approach your business model with quality customer service resulting in a satisfied player experience as your top goal and nearly all these headaches take care of themselves.
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