Iris Toledano from Playtech said she wants to resolve this issue in an email she sent but she disappeared again
I think that how they work, little pressue they send an email to postpone the issue again and again
I got this email again today
Dear E,
Thank you for choosing Swiss Casino.
Unfortunately, the decision to cut your winnings were made by management.
Please note that this is done in accordance with our casinos Terms of Use which and be found at
www.swisscasino.com/termsofuse.html and reads as follows:
The Casino reserves the right to withhold any amount in excess of the players original deposit from a player's withdrawal if the bonus is wagered in Baccarat, Roulette, or Craps. The Casino reserves the right to refuse or rescind the bonus for any reason including, but not restricted to, player abuse. In case of abuse, the Casino reserves the right to discontinue player's membership and to prevent the player from accessing the Casino in the future.
We sincerely apologize for any inconvenience caused, and hope that we have your cooperation and understanding in this matter.
Should you have any questions or concerns, please do not hesitate to contact Swiss Casino Support Team. We are available 24 Hours a day, 7 days a week.
With Best Regards,
Jennifer
Swiss Casino