Refresher here - this one is an open and shut job:
Quote:
Before processing your withdrawal request we have noticed a pattern of bonus abuse in your game sessions. Due to this we have subtracted the bonus money that was given to you and your winnings, processing only your original deposit.
We are truly sorry if there was any misunderstanding but we are obligated to follow the company's policy.
The following is a statement directly from our "Terms of Use":
"The Casino reserves the right to refuse or rescind the bonus for any reason including, but not restricted to, player abuse. In case of abuse, the Casino reserves the right to discontinue player's membership and to prevent the player from accessing the Casino in the future".
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Ebru, please keep us regularly updated, and post any progress whatsoever - or lack thereof. Keep up the pressure.