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Originally Posted by dubi123
This issue is about to be resolved.
They return the money to the casino account I will let you know once they paid
Dear xxxx,
We have not attempted to steal any amounts from you.
However, to take account of your comments we have amended our terms and
conditions to make it absolutely clear that any bonus amount and the
initial deposit can not be used on certain games until the wagering
restrictions are met (this was always our intention). We accept that the
previous terms may not have been totally clear on this point (hence the
reason for the confusion).
We have credited your account with the relevant funds (available for
cashout) as a gesture of good-will and in light of the possibility of
confusion.
Thank you for your continued custom.
Rachel
Casino Manager
Planetluck.co
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This is great news, and I am pleased for you Dubi - congratulations on your determination in hanging in on this dispute.