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Dubi123: Nice win!
Has Planetluck ever mentioned anything about you being from Israel? Israeli players seem to be on the chopping block (so to speak) with casinos. From their promotions page (for a 100% deposit bonus):
The Casino reserves the right to exclude individual players from promotions or hold cashouts if we suspect abuse or fraudulent or suspicious play.
The wagering restriction for this bonus is 12 times (Demark, China, Poland and Israeli players 36 times) the initial deposit and the bonus amount.
I suspect they are scratching their heads and trying to find some way to decline your cashout based on your being from Israel. If they cannot find anything dodgy with your play, they have the "all management decisions are final and binding" to fall back on.
Irrespective of your home country, I would escalate this to the next level and not be content with accepting their decision to withhold your win.
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Two blondes froze to death at the drive-in movie. They went to see Closed for Winter. 
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