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Read the African Palace thread for a bit of encouragement. You may still have a chance.
Personally if I have a dispute with a casino I find trying to resolve it by email is useless. You absolutely have to phone them, demand to speak to a manager (preferably one you can feel ok about shouting at, I'm sure casinos deliberately employ timid foreign women so you won't be too nasty to them!) and don't give in till you get paid. Anything they agree to over the phone insist they put it in an email to you straightaway for posterity and be aware of the escalated threat level to use (winneronline, here, playtech dispute channel, anywhere you've seen them advertised, their regulator etc. be imaginative!)
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