Quote:
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The Casino reserves the right to refuse or rescind the bonus for any reason including, but not restricted to, player abuse. In case of abuse, the Casino reserves the right to discontinue player's membership and to prevent the player from accessing the Casino in the future
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This is the problem in a nutshell - terms like this and the way casino operators deal with them. Just about every casino in cyberspace has a term like this, but operators handle these situations differently.
Many - like the ones caruso listed - fall into a category that is business oriented. The player is given a bonus, and if the casino doesn't like the way the player plays this bonus out, they disqualify the player - give back the deposit and adios amigo. Benefits: cash flow is not messed up. Negatives: produces player animosity since these terms can be abused by the operators.
Casinos that are player oriented will either 86 the player, or deny further bonus play, but in the meantime will pay the deposits and winnings. Benefits: better retention of players. Negatives: messes up cash flow.
Casinos that are "business oriented" (IMO) are concerned the here-and-now short term goal. They don't have much vision over the horizon. Casinos that are player focused will - in the long run - endure since they generate better player loyalty.
This
PAB was submitted six weeks ago, and most Playtech complaints should be going directly to Playtech. This is why they set up their disputes site.
I'm not going to jump into the middle of this unless I have something directly from the casino. This is not the player's first
PAB BTW.
Perhaps I should do the bonus players a favor and list in the "Casinomeister Cautions" section which casinos are "business oriented"
