Frontroom Casino, seemingly identical situation:
http://www.rpoints.com/bb/viewtopic....=asc&start=135
Note that the casino has been claiming inability to process payments since December:
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Regarding the issue of your withdrawal made on the 24th and it not being processed.We regret to inform you that due to some technical difficulties our site has been having since December we are not able at this moment to make any payments.
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but...
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I threatened them with Legal action, and they paid via neteller the next day.
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So, threaten to take 'em to court and they'll pay.
Obviously Chartwell's "due diligence" doesn't go beyond checking they have enough money upfront for the license fee.