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On at least four occasions over the past three years I have broached this subject with senior Chartwell people, and the response has always been the same - pretty much summarised in Bryan's post above.
Added to this, in mediations I have attempted through them there is either a flat refusal to get involved, or a wall of silence from this company.
I'd say that was a clear indication of an intention to remain hands off - a policy they have maintained with consistency over the years I have been in the business.
Pretty convincing even for *just* my personal experience, I'd say!
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jetset
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