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Originally Posted by jetset
It's powered by Chartwell, who will be useless as a complaint avenue due to their totally hands-off policies.
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Is that right? Chartwell actually refuse any involvement with their licensees beyond collecting the license fee? Is this actually stated somewhere, or just your experience of them?
That is a supremely arrogant attitude to have if it's the case. If Chartwell licensees are screwing their customers Chartwell have a duty to pressurise them into making good or losing their license.
Looks like a potential ICE project, but I'd like confirmation of the above.