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Originally Posted by gmblpdam
Here's quite an interesting story, Thursday night I decided to give BetRoyal a shot. I spoke with support before depositing to make sure I had everything clear on the bonus terms. Then I deposit $200 and was then told I couldn't recieve a bonus. So I said fine, I'll just take my business elsewhere. I called up their support and spoke with the manager about getting my money back to my Neteller account. He told me that I would have to send in verification documents and wait 10 business days before I would recieve my cashout. I disagreed with this and we argued back and forth for a bit, until I finally gave in and sent him my forms.
We'll not being real happy about this and making a rash decision I wrote "go f*** yourselves", in the body of the email I sent them with my forms. Now I'll be the first one to admit that this was in bad taste, and I should not have done that, but what happened next is just plain unexcusable.
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I fully agree the way this was dealt with was just plain unacceptable, and I can understand your frustration at not being able to get "your" money back. But I do think that perhaps writing defamatory language on the documents whould have pissed anyone off. Besides from my experiences with online casino's the documents don't go to the manager.
I do think you should take this matter further and I am sure that if it happened to me I would do the same.
