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What is undisputable is that their action is disgusting. There should be no transaction log alterations.
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I couldn't agree more. Even though this issue did not affect me directly, I am in the process of composing a form letter to send to all Playtech casinos that I currently hold an active account at, which will include a link to this thread. I am going to ask that all my accounts be closed, as I can no longer play at any casino supported by a software supplier that allows player transactions to be "erased." And I'd like to know why the rep that posted here just totally skipped that issue. I'd like to see someone log into Playcheck thru Micro and find no record of any play or into Cashcheck and have their withdrawal history wiped clean. Anyone here think they would get away with that?