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I recieved the same "stock" e-mail from Joyland today. What a crock.
In my opinion, the comp point issue was not a "technical glitch". A technical glitch is when say, the comp page says 100 points = $1, but instead pays you $5. In fact the comp system paid out exactly as they set it. My feeling is that they were too generous with their promotion, and after a week or so finally realized this. However, instead of admitting this, they started taking money and blaming a non-existant technical glitch.
What is undisputable is that their action is disgusting. There should be no transaction log alterations. Players should be paid their winnings, and quite possibly their comps as well. At the very minimum they should apologize for their ill-thought out promotion and offer some compensation. Seizing people's money without any explanation or justification is unacceptable.
It appears that the only people who were "abusive" and were playing with "no-risk" is Joyland themselves.
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