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"The main issue revolves around the fact that there was a mismatch in the way comp points were calculated.
We reviewed the players who played at Joyland Casino and the Casino management decided to cut the winnings of players who were seen to be abusers of the system. These "abusers" were the people who saw the failure in the system and played non-risky games in order to accumulate as many comp points as possible. Joyland's fraud department then refunded the initial deposits of all those players and decided to call each one of them personally."
Weighing in on the non-risky comment, if you recall my initial post in this thread, I also deposited and was betting 40 GBP/spin (about $70) on Video Poker, and what happened to me followed the "no-risk abuser" pattern as posted by the Joyland casino rep: several thousand in winnings voided and deposit returned.
If this is indeed the entire story, than I personally would like my entire cashout because I did not play low-risk wagers to accumlate comp points - and I'm sure there are more in the same situation (a few posted in front of me.)
I am also tired of writing/calling customer service and receiving a form reply.
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