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Originally Posted by Vesuvio
Yes, just as a casino which offered the "wrong" odds on one of its games would also have to pay out. I don't see why the level of their incompetence or the amount of their losses makes any difference, unless they're poorly enough funded not to be able to pay (I doubt you'll find anyone's taken them for anything like $1 million).
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Well I'll just state that most of the civilized world disagrees with you. Sportsbooks offer incorrect odds on a relatively frequent basis, and without fail all wagers on these games are null and void and bets are returned without winnings. Same for mispricing on physical items, as another poster stated. Obviously this is different because they didn't refund anyone's money who lost, I haven't really thought through how that should play into it.
As far as people claiming they didn't realize this was a mistake, this is a possibility for the casual gamer who didn't wager that much and wasn't getting say $1000 in comp points. But for these savvy players who earned $1000s in comps, I have to say they are being disingenuous.
EDIT: But let me just reiterate that joyland has handled this terribly and should pay players all of their legitimate winnings. Their actions are even more unacceptable that those few players who blatantly took advantage of their mistake.