I am in the same boat as the rest of you. The first time I talked to CS they accused me of being dishonest. The whole system was like this for a week before they caught it. I ran up $6200 there and even ran up a $2000 session under their "new" rules and they still declined my withdrawls. I got my original deposit back of $500 but they are claiming that my winnings were all comp points which is entirely untrue.
I sent an email to the manager yesterday and was immediately called by a CSR. We talked for about 30 mins and I explained what was going on and she called me back about 10 mins ago. She said that it was "managements decision" to not give me the $2000 that I won under the "new" rules but also not give me anything but my deposit. So basically I played about 12 hours of
BJ and JoB for nothing.