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hello,
I am having similar problems with Joyland. I signed up to their casino on the 4th of August and deposited $500 and did receive an $808 signup bonus. I played some video poker (allowed by their terms) and had a very good run, then played blackjack (also allowed) and had some more very good luck. I made some cashouts that night just over ten thousand USD. I also played well over their required wagering for the bonus, and it was removed from my account on cashout.
much to my suprise they simply refunded my $500 deposit, and locked out my account. I have not been able to login to the casino since 8/5, and have received minimal support. Their email reply said I would be contacted as soon as possible (I have not yet been phoned). I have made attempts to call their support but could not reach anyone. Now I am reading about people having problems with this casino as well ? how should I proceed?
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