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Originally Posted by Vesuvio
I've never seen this casino mentioned before & I don't think it's on any blacklists. Is it new and/or a member of a better known group of casinos?
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Information about Joyland's affiliation can be found locally here:
http://www.casinomeister.com/forums/...hlight=Joyland
I've always assumed that Joyland was under the same ownership and/or managment as Carnival, New York etc. Although this is never specifically disclosed by the casinos, neither is the well documented ties between other members of the group (i.e. New York and Carnival.)
Joyland so far as I know is a brand new casino (although I could be wrong.)
If I understand the complaint correctly the management of Joyland casino modified the transactions records. Regardless if they claim the bonus as a contributing factor in the non-payment of the withdrawal (which may not be especially atypical for casinos) it still doesn't explain the modification of the transaction history.
However in this case it may be easy to prove that the history was modified (if they claim it was not) by the withdrawal receipts sent to the account holder via email. If they do not claim the transaction history was modified, that leaves them with the obvious first step of explaining why it was nessisary to do this, as I have never had this happen to me at a Playtech casino (nor any other casino for that matter, sans perhaps independent software/rouge casinos.) Refunding a deposit is one thing, restructuring someone transaction history to reflect differently than what actually happened is quite another.
Joyland obviously is among the affiliates listed at
http://www.casinopays.com. If they are infact under the same management/ownership as Carnival, New York and the other mentioned casinos in the above link, it's curious why they would attempt such shady behavior as Carnival, New York etc. don't have a prevailing reputation for this type of behavior. I don't understand why they would allow their group's reputation to be damaged by what is obviously fradulent behavior on the part of one of their affiliated casinos.
The Gunslinger