Thanks for all the reply here is there reply
Hi XXXX
Thank you for your email.
Please understand that it is not our intention to with-hold your winnings. In the true sprit of gaming enjoyment we offer bonuses to enhance your gaming experience. We do, however, take special notice if these bonuses are abused, simply to meet the bare minimum in wagering requirements.
We assure you that all the money you have deposited, has been refunded and as such don't see this in a discriminatory light. From your pattern of play at our network of casinos, it has been noticed that you only generate the sub minimum wager required in order to be entitled to cash out. When we plan our promotions, the aim is to reward loyal and regular depositing players with FREE bonuses. Unfortunately, your pattern of play has not shown this intention of becoming a loyal and regular depositing player.
We believe that abuse of the bonus system is unfair behavior on the players part. We also feel that winners are our ambassadors and as such don't like to with-hold winnings, but in the name of fair gaming we can't be taken advantage of when offering bonuses. Please also note that our terms and conditions do clearly state that, 'In the event of any dispute regarding a wager or winnings, the decision of the casino shall be final and binding.
Based on the above explanation, I sincerely hope that you understand the reasons for us taking this stance.
Warm Regards,
Cashier Department, African Palace Casino
Email:
support@africanpalacecasino.com
Toll Free Phone:
USA:1800 704 5870
UK: 0800 917 5936
SA: 0800 66 77 88
Toll Free Fax:
USA:1800 931 1066
UK: 0800 915 6760
SA: 0800 66 77 99
International:
Phone: +27 31 201 1920
Fax: +27 31 202 8780
African Palace Casino
http://www.africanpalacecasino.com
I have yet to get a reply from the operator link, I have contacted my affliliate and they said they will try to contact African Palace Casino. I have yet to contact playtech, as I can not find it. Do they also take part in these forums?