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Thank you, Bryan - we seem to be in agreement on the principles here, and I figure the deposits themselves amounted to at least a four-figure sum all told, so it's something.
And if the player had lost his deposits in their entirity? Would he have had them refunded because his "abusive" style negated all his play?
This is pure win/win for the casino. It's even more extraordinary that your intervention caused a DEPOSIT REFUND - as if this shouldn't have been AT LEAST directly parr for the course! Isn't it great that they "feel" he should be paid his deposits? - And that, until you contacted them, they apparently felt quite at liberty to steal EVERYTHING - winnings and deposits?
Although you don't say so directly, I'll take a guess from the general tone that your opinion is that this player is owed his full cashouts - which he clearly has now lost all chance of ever collecting. Assuming I'm calling it right, I thank you for this stance.
Gambling Federation is the scourge of the online casino industry. They hacked their customers' computers, they steal with impunity and they will not even refund your DEPOSITS on a disputed claim until pushed by a high-ranking mediator.
I wish the hell they'd get the hell out of the industry.
And, no offence Cindy, but I wish the hell you'd stop promoting them. Contentious remark though I know it is, there comes the point where it just needs saying.
This player was owed.
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