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"So there is Casino awareness, and there are rules out there, for this stuff."
Good point - and another example of the critical importance of savvy-constructed T&Cs from a casino perspective.
Some of this stuff is learned by tough experience, but that still doesn't excuse the use of unsupported disqualifications or catch-all clauses to effect them as a last resort.
Imagine entering any other commercial deal and telling the opposite party "I'd like a condition inserted here that says if I even suspect something might have gone wrong I can cancel the agreement and all its rewards without producing evidence."
If the T&C's have been met without fraudulent conduct the player must be paid. After that, apply the lesson learned to the T&Cs to prevent a recurrence, ban the player from promos or whatever. But first pay what you owe.
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jetset
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