An update... I received a reply from a customer service supervisor today. Unfortunately no resolution yet.
Basically his entire argument about the artificial jackpot odds is this:
"Finally, we do not hide this fact at all. Every player can find this information easily on our website."
Hmm... do not hide this fact at all? I responded:
That statement is equivalent to me sitting down at a progressive video poker in Vegas, dropping $1500, finding out the game was artificially controlled, and having someone tell me "Well, you should have looked at the note taped to the bottom of the ash tray next to the machine."
Here are the facts:
- You CALL these games video poker
- They look EXACTLY like video poker games
- The pay table makes NO mention of the Jackpot being different odds
- You say "CONFORM TO NEVADA GAMING RULES" right on the playing screen, and those rules REQUIRE correct odds for card-based video games
In fact there is absolutely no reason for a player to suspect that the game is anything other than a normal video poker game!
The ONLY place on your ENTIRE site where you mention that the cards are not random is, as you know, in the "Technical Tips" section, BELOW mundane tips like which browser to use and WebTV compatibility!
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I have asked to be bumped up the line to someone else in Slotland if necessary to resolve my situation.
I'm hopeful they will realize this is no way to run a successful long-term business, and that the bad publicity they are generating isn't worth the deceptive practices. I'll keep this forum updated.
If not, when Casinomeister returns I'll try to enlist his help. Afer all, I did find and play at this casino because they are on his Reputable Casinos list, and at the moment they are acting very disreputably.
I've attached a screen shot (as much as it would let me upload) from the Jacks Or Better main playing screen. You can
click here to visit it yourself, I wanted to capture this in case they change it later (as they should).