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I agree with the original poster.
It does affect whether a casino's reputable or not if they try to entice players with a misleading bonus scheme & then their customer service representatives are rude and unhelpful when questioned about it - point blank refusing to give any details and ending conversations without as much as a goodbye. The only explanation for them not stating clearly the terms of the bonus is to trick people into depositing money they wouldn't otherwise deposit.
I'd have thought contempt for your customers isn't generally a feature of a 'reputable' casino. If not outright stealing money is all that's needed to be reputable it's a pretty damning inditement of the whole industry!
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