[VPL]

Dear Venetian,

We thank you for your support at Crazy Vegas Casino. After much consultation with Microgaming, we conclude the following:

The Jacks or Better game has been in the Microgaming stable for many years. After receiving this inquiry, the game was submitted for testing and after many hundreds of thousands of hands, we were unable to replicate this error. Also, after thoroughly going through server logs, game audits and the like, there was nothing that could remotely account for this alleged gaming anomaly. It is therefore the conclusion of Microgaming that the game is functioning properly.

However due to the inconvenience caused, with this matter we have credited your casino account with the $20.00 Complimentary bonus. Please login and enjoy the games on offer!!

We thank you for your understanding in this matter, and do hope that the re-imbursement does meet with your approval.

Regards,
Ben
The Support Team
Crazy Vegas Casino
The Vegas Partner Lounge