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Hey everyone, my name is Kevin and I am a representative of Class 1 Casino.
As vinylweatherman stated, the thinking has moved on a lot in the past year or so. Competitive casinos are paying more attention to the players' feedback and vague, undefined terms of use are one of the things that are slowly becoming a thing of the past.
We are trying hard to prove our honesty and fair intentions from the beginning of our operation and we are also trying to be up-to-date with the happening in the industry. Especially in the last half year we really opened our ears to players and affiliates and getting feedback on what could or should be improved.
One of the cases that were discussed a great deal by our casino management was also the "unclear terms" matter. We still insist on the fact that we didn't do anything wrong in Markus' case, however, we do acknowledge that we did a mistake by making our terms of use too vague and non-descriptive and by this caused some unnecessary anger which should be avoided in the first place.
Our gaming team has been working in the past month on a T&C update package. We were preparing the update for the middle of August, combined with the presentation of new casino games, but due to the Casinomeister's recent "Rogue-ization" of Class 1 Casino (without any prior notice), we decided to step in and publish the package immediately.
Now the term:
"Class 1 Casino reserves the right to cancel withdrawal requests and withhold winnings made by playing strategies that Class 1 Casino in its sole discretion deems abusive,"
has been replaced by:
"Class 1 Casino reserves the right to cancel withdrawal requests and withhold winnings in cases of bonus-abusive play, which is defined as:
• Player is creating multiple Real Money accounts with similar or different account information (also known as duplicate accounts) in order to receive several First Deposit Bonuses.
• Player makes a first deposit and is placing bets higher than 50% of his first deposit amount."
By stating only the particular cases of abuse we unfortunately open ourselves to the abusers that will always try new methods and will be one step ahead, but we are willing to take this risk in order to show that we are not hard-headed fools who look away from the community and that we will always try to look from the players' side too.
This is just a first step towards making the terms of use more clear and we will be paying full attention to all additional comments regarding this matter or our casino in general.
I am looking forward to your comments.
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