Quote:
Originally Posted by steffigraff77
Without mentioning any names as the investigation is still continuing...
On sunday morning i noticed that there were three transactions taken from my web wallet on Saturday night - £100, £1000, £1000 all within seconds of each other.
I quickly contacted the web wallet and the casino and froze my accounts. They are currently investigating it and the matter is nearly resolved but it appears that someone got hold of my details- I am not sure how and got into my casino account which happens to have a poker side and played with my money and tried to withdraw to another account. I have never played poker.
The casino have contacted me and told me that they have managed to recover everything bar a couple of hundreds pounds as this was difficult to trace. They will not return this to me as they quoted a clause to do with
'it is a player sole responsibility to maintain the integrity of their usernames and account numbers as well as their passwords.'
As far as i am concerned i did. It is still not clear how the person managed to get hold of my details but they clearly did.
Has anyone else had this kind of experience? Fortunately, i spotted this quickly ...had i not would i have still been covered against this kind of crime- like credit cards. I get the impression i would not have been?
And what kind of security lengths are people prepared to go to? Or is it not wise to talk about this on a public forum?
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Bullshit, the clause they quoted NOWHERE states that the casino can KEEP the money if they manage to recover it, it would ONLY cover them (and this is debatable) were they unable to trace and recover the money.
There is also the matter of HOW they got your details, it could easily be someone on THEIR side that did it. There seems to be a problem at their end too if it was so easy for someone to get the details of BOTH your casino account and webwallet, and then proceed to "chip dump" to another account without anyone noticing.
You could pursue the web wallet for the money by mentioning the casino DID recover it, and now has it in their possesion. It is nothing short of theft for the casino to KNOWINGLY keep stolen money for it's own benefit.
Casinos seem to forget that all the money they receive as deposits starts somewhere, and this somewhere is usually a bank, where strict rules are in place making it fairly easy for victims of fraud to get their money back. The casino have already admitted that this money came to them illegally, so you have proof of a crime that you could present to first the web wallet, and then your bank if they fail to cooperate.
You should also consider the
PAB route, which depending on which casino this is, could make them see sense before it is too late.
I notice you are in London. You can therefore be up front with your bank that this was to do with online gambling, and under FSA rules, and the banking code, they are supposed to refund any money that has been stolen fraudulently, unless they can PROVE that you acted carelessly, such as writing down your security details and leaving them around to be stolen. Whatever method you used to deposit this money into the webwallet is likely to be covered by similar codes, and if it is Neteller or Moneybookers, they are directly, if lightly, regulated by the FSA, and would be expected to do their best to recover stolen funds, and in this case we KNOW that most of the money was recovered.